Customer Service

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Six Essential Questions to Ask a New Client

Not every client is a good fit for your company. Use these questions to help you... More

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What Happens After the Work is Completed?

Every remodeling contractor must put themselves in their client's shoes to ensure... More

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When a Customer Tries to Destroy Your Company

A cautionary tale about a client who resorted to damaging her own floor to make... More

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Facing Down Remodeling Stigmas

Too often, the lowest bidder sets the standard for what a job should cost, but... More

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Situational Canvassing

A new take on traditional tactic that isn't just about sales More

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Using Mock-Ups to Make Better Design Decisions

Learn how one company uses full-scale models of architectural details to... More

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Hanley Wood | Meyers Research Announces Company Rebrand to Zonda

The new branding reflects a focus on technology innovation and data-driven client... More

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Home Improvement Industry Ranks Second in Consumer Complaints

Consumers most frequently complain about shoddy work and the failure to start or... More

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HomeAdvisor Launches Video Messaging and Contactless Payment Tools

The contactless payments and video messaging features are designed to help... More

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Trader Joe Was Customer-Savvy, Are You?

There's a lot to learn from how Joe Coulombe transformed his modest chain of... More

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