Customer Service

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How to Accurately Price Change Orders

Tim Faller explains how to avoid losing money from inaccurately priced change orders. More

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Managing Expectations in These Challenging Times

Taking a proactive and professional approach to setting expectations will set you... More

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Six Essential Questions to Ask a New Client

Not every client is a good fit for your company. Use these questions to help you... More

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Being Exceptional in a Distrustful World

Every remodeling contractor must put themselves in their client's shoes to ensure... More

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When a Customer Tries to Destroy Your Company

A cautionary tale about a client who resorted to damaging her own floor to make... More

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Facing Down Remodeling Stigmas

Too often, the lowest bidder sets the standard for what a job should cost, but... More

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Situational Canvassing

A new take on traditional tactic that isn't just about sales More

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Using Mock-Ups to Make Better Design Decisions

Learn how one company uses full-scale models of architectural details to... More

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Hanley Wood | Meyers Research Announces Company Rebrand to Zonda

The new branding reflects a focus on technology innovation and data-driven client... More

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Home Improvement Industry Ranks Second in Consumer Complaints

Consumers most frequently complain about shoddy work and the failure to start or... More

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