An unhappy client is a one who expected something you didn't deliver. More
Taking a proactive and professional approach to setting expectations will set you... More
When is a project ever “done” in the minds of both the client and the remodeler? More
Remodeling old houses is fraught with uncertainty. Maybe it's time to change how... More
Every remodeling contractor must put themselves in their client's shoes to ensure... More
Based on a first-hand experience of rotten service, Tim Faller offers some... More
A cautionary tale about a client who resorted to damaging her own floor to make... More
Too often, the lowest bidder sets the standard for what a job should cost, but... More
Testing may not be the best way to evaluate a customer's noise complaint. More
5 Tips to Help You Land Your Next Big Job. More
