Customer Satisfaction

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Setting Client Expectations

An unhappy client is a one who expected something you didn't deliver. More

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Managing Expectations in These Challenging Times

Taking a proactive and professional approach to setting expectations will set you... More

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How to Successfully Close-Out a Remodeling Job

When is a project ever “done” in the minds of both the client and the remodeler? More

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When to Switch to Cost-Plus

Remodeling old houses is fraught with uncertainty. Maybe it's time to change how... More

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Being Exceptional in a Distrustful World

Every remodeling contractor must put themselves in their client's shoes to ensure... More

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Living the Nightmare: Customer Service Reminders for Remodelers

Based on a first-hand experience of rotten service, Tim Faller offers some... More

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When a Customer Tries to Destroy Your Company

A cautionary tale about a client who resorted to damaging her own floor to make... More

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Facing Down Remodeling Stigmas

Too often, the lowest bidder sets the standard for what a job should cost, but... More

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How to Dampen the Sound of Noisy Neighbors

Testing may not be the best way to evaluate a customer's noise complaint. More

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How to Win Customers by Taking Your Sales Presentation to the Next Level

5 Tips to Help You Land Your Next Big Job. More

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