Concrete Setting

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By Law: Chattering Classes

We often receive complaints from clients about negative Internet chat room comments that are false or misleading being posted by disgruntled consumers or ex-employees. More

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Head On

Post-project customer satisfaction surveys don't always find their way back to the office, so Greg Antonioli does face-to-face exit interviews. More

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Weekly Feedback Form Limits Surprises at End of Job

There are few things more frustrating than thinking you've been doing great on a certain job, only to have it blow up in your face at the end. After that happened a couple of times to Bryan Soth and Dwight Sailer, owners of HighCraft Builders in Fort Collins, Colo., they set about devising a way to keep themselves from being ambushed by disgruntled homeowners. More

Posted on Sued Under Anti-spam Law

The suit alleges that the defendants sent e-mails to Hypertouch customers that violated provisions set forth in the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003, otherwise known as the CAN-SPAM Act. More

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Gift Basket with Survey

Many companies survey clients at the end of a project, but Stephen Howell of Howell Design & Build, North Andover, Mass., takes follow-through to another level. More

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Round the Clock

Dick Seibert turned to a time clock system to track employee hours for two reasons. First, many members of his crew had worked independently and were used to making their own hours. More

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