We often receive complaints from clients about negative Internet chat room comments that are false or misleading being posted by disgruntled consumers or ex-employees. More
Post-project customer satisfaction surveys don't always find their way back to the office, so Greg Antonioli does face-to-face exit interviews. More
There are few things more frustrating than thinking you've been doing great on a certain job, only to have it blow up in your face at the end. After that happened a couple of times to Bryan Soth and Dwight Sailer, owners of HighCraft Builders in Fort Collins, Colo., they set about devising a way to keep themselves from being ambushed by disgruntled homeowners. More
The suit alleges that the defendants sent e-mails to Hypertouch customers that violated provisions set forth in the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003, otherwise known as the CAN-SPAM Act. More
Many companies survey clients at the end of a project, but Stephen Howell of Howell Design & Build, North Andover, Mass., takes follow-through to another level. More
Dick Seibert turned to a time clock system to track employee hours for two reasons. First, many members of his crew had worked independently and were used to making their own hours. More
