Tom Luce

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Readers evaluate industry changes

More than half of the respondents for this Reader Panel have been in the... More

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Handling complaints about employees

The first thing I do is assure the customer that I'm not going to go back and tell the employee that “Mrs. Jones said you didn't clean up adequately.” That might make the customer uncomfortable, particularly if the job isn't finished yet. More

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Divided lites windows: Impact resistant windows: Insulated concrete forms

Remodeling firm Craftsman Construction frequently replaces windows in Charlotte's... More

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