Vailes Brothers (Big50 1997), in Fishersville, Va., conducts customer surveys for... More
Some of the Big50 answer the question: How do you handle clients who do not pay invoices? More
Three years ago Vailes Brothers built a new showroom that included a working kitchen and an open room in the back for future expansion. When Robert Vailes, owner of the Fishersville, Va., remodeling company was approached by a former client who worked at a local community college about using the spaces for adult education classes, he knew it would be a good match. More
Remodeling is by its very nature a contentious process. But there is no magic bullet to protect against run-ins with customers or, worse, with their lawyers. The best protection, many remodelers agree, is as simple as establishing the rules and then making sure everyone follows them. More
