Rick Hjelm

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Safe House: Benefits of Holding Site-Specific Safety Meetings

The steps one remodeler takes to ensure that his crews and subcontractors are safe on site. More

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Trash Talk: How to Set up a Jobsite Recycling Program

Jobsite recycling is an idea whose time has come. Here are some tips to help you set up your company's recycling program. More

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Promoting Range: A Bold, Simple Print Ad Tells the Company Story

This magazine ad campaign aims to both build brand and educate consumers about the company's range of work. More

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Preparing for the future of your business

Succession planning, a rarity in the industry just a decade or two ago, has become... More

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Firm focuses on exclusivity and high quality

Rick Hjelm of Phase II General Contractors likes to keep a tight focus on his... More

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Rewarding employees for extra effort

To communicate the importance of customer service and to build a strong reputation for his staff of eight, as well as subcontractors, the president of Phase II General Contractors in Lakewood, Wash., instituted a simple reward system. More

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Tour de Force

The phones ring off the hook for about two weeks every fall at Phase II, says Rick... More

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Survey about remodeling businesses on the Web

This month's Reader Panel shows that remodelers are still on the on-ramp to the... More

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Managing and training your field crew

Managing field crews requires constant monitoring of systems and training. More

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Remodelers Should Mimic Japanese When It Comes to Customer Service

The Japanese have shown me that American business doesn't have a clue about... More

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