I'm a one-man design operation now, and because my business is so personal, it's important that my clients hear my voice when they call. Some people have the person who answers the phone screen callers as possible leads. More
If there is a problem and the clients withhold the payment, it gives the project manager an opportunity to talk with the client to find out what's wrong so the problem can be corrected immediately. My lead carpenter will often collect payments. More
