Jeff Santerre

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Interviewing Job Candidates

Job candidates with upbeat expectations: good. Candidates with unrealistic... More

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Pros and cons of in-house trade workers

From the beginning to the end of any remodel, variables abound and chance may play a part beyond anyone's expectations. When a company succeeds, it does so, in a sense, by reducing that variability, by exerting as much control as possible over the job's every detail. More

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Remodelers Worry Where They'll Find Workers

Hundreds of thousands of construction jobs will be created in the U.S. during the... More

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Keeping skilled staff on task

Unless the company is small enough to warrant it, owners and other highly compensated remodeling staff shouldn't habitually pick up supplies at the lumberyard or take vehicles to be serviced. At Prestige Custom Builders, in Seattle, these and other pesky but necessary functions are handled by the "logistics coordinator." More

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Looking back at company changes

The Big50 is a remodeling business excellence award for best practices. Every May,... More

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