Families that want to stay together don't always want to stay together nonstop More
Bowers Construction, McLean, Va., has been conducting post-job customer surveys... More
Although a company's field staff has a huge influence on a customer's ultimate satisfaction, few companies provide customer service training to this critical group of employees. For David Merrill, president of Merrill Contracting, Arlington, Va., customer service is one of the most important aspects of his company's success. More
David Merrill, president of Merrill Contracting, Arlington, Va., has worked with architects for years -- and sometimes he would even get the jobs they asked him to consult on. Merrill decided to make a major change in the way he deals with the architects. More
