Part one in a three-part series on engineering the customer experience More
Setting fees is relatively straightforward. Knowing how and when to raise them, however, can be a bit tricky. Costs such as labor, insurance, and equipment tend to rise steadily with occasional sudden spikes; materials are more volatile. If your fees don't account for that fluctuation, your profits slip. More
When it comes time to select paint colors on a project, upscale remodelers Cress Carter and Chris Withers do what they've been doing for years and what others in the industry have recently begun to offer: they bring in a color consultant to help clients choose the right hues for their homes. More
Homeowners, especially those going through their first remodel, rarely realize... More
If you assume that it's OK to put a heat register under a window, inevitably your client will say, ëI want to put a big plant right there,'” jokes Chris Withers about the hundreds of moments in a remodeling project when decisions must be made. And they're best made upfront. More
