Ben Tyler

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Fielding Questions

Though most remodeling company owners focus on skills when hiring field staff, many recognize that attitude is equally or even more important than construction skills. “A lot of this business is about attitude,” says REMODELING contributor and consultant Tim Faller of Field Training Services in Westerly, R.I. More

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Finding a Siding Sub

For many remodelers, the first and best place to look for a siding contractor is in their Rolodex, address book, or electronic equivalent. But if nothing turned up, many would do what Dennis Gehman, of Gehman Custom Homes in Harleysville, Pa., does. More

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Q+A: To B-I-Y or Not to B-I-Y

For our DreamMaker franchise, where budgets are tight, we allow homeowners to buy their own materials. More

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Working with Out-of-Towners

Working with out-of-town clients requires the perfect combination of trust, planning, communication, and technology. Remodelers who routinely work with faraway clients have learned to set up a communication structure that keeps jobs flowing smoothly. More

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Attitude Adjustment

A few years ago, Ben Tyler of Ben Tyler Building and Remodeling in Louisville, Ky., had a problem. To resolve the problem, Tyler first tried talking to each of the employees separately. When that failed to produce results, he sought the help of a human resources expert, who suggested testing to establish personality characteristics. More

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