Miles sometimes separate the three field and three office employees of Almar Building & Remodeling, Hanson, Mass. But they stay in touch via “paycheck notes,” newsy pats on the back that owners Terry and Allison Quinn insert into each employee's weekly paycheck envelope. More
Everyone wants to know what the client is thinking before, during, and after the project. Often, post-project responses are slow in coming or, worse, customer satisfaction surveys are never even mailed out. More
