Southwest Exteriors

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The Good and the Ugly: Smart Companies Check Online Reviews Daily

More and more consumers are reading online reviews of local businesses. It's wise to know what they're seeing. More

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The Good and the Ugly: Smart Companies Check Online Reviews Daily

More and more consumers are reading online reviews of local businesses. It's wise to know what they're seeing. More

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Do the Right Thing: How to Ensure Customer Satisfaction

To help you keep your clients as happy as possible, REMODELING spoke to the industry leaders in customer satisfaction to find out how they impress their clients. More

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Siding Project Post Punchlist

Managing the end of a siding job well could mean getting another siding job, or more. More

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For Hire

Scott Barr, owner and general manager of Southwest Exteriors, in Texas, was surprised a few months ago when he went to check on a siding job and found the crew asleep in the flower bed. They were taking a nap, he says. More

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Scott Barr profile

After Scott Barr took over Southwest Remodelers in 1992, he quickly grew the... More

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A good consultant can be a life raft

Most remodelers are not skilled in every aspect of the business world ó and they don't need to be. Part of learning how to thrive and grow in a competitive market means seeking outside help, and there are consultants who can help you become more effective in just about every business area. Many times, these consultants can help identify solutions to problems you didn't even know you had. More

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Meeting of the Minds

Five years ago, Scott Barr of Southwest Exteriors in San Antonio began holding a preconstruction conference prior to installing a siding job. Barr says he picked up the idea from a consulting/educational group he belonged to, Remodelers Advantage, most of whose members are full-service contractors. He's been doing it ever since. More

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Great Expectations

No matter how good a job you do installing siding, clients who somehow expected something else won't be satisfied. To avoid this problem, Southwest Exteriors, in San Antonio, manages customer expectations with a detailed contract and a preconstruction conference. More

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How to Choose a Consultant

Scott Barr advises remodelers to first see if hiring a management consultant would be a good return on investment. “Quantify how many new jobs you have to sell to pay for it and if it's reasonable for your company,” he says. Then find a company that fits your needs. More

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