J.D. Power & Associates

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Report: Quick, Helpful Service Essential for Home Improvement Retailers

Friendly, knowledgeable service with a smile is the single factor with the... More

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J.D. Power: Product Messaging and Customer Service Key for Window and Patio Door Brands

While visual differentiation can by difficult, value-added experiences in the... More

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J.D. Power: Appearance Plays Large Role in Satisfaction With Kitchen and Laundry Appliances

Consumers are becoming more conscious of how appliances look in addition to how... More

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