Hilliard Contracting

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Hardknocks: Trust-busters

Hilliard Contracting, Raleigh, N.C., ran on trust and goodwill until late one Friday afternoon in 2002, the year the company became Big50. Owner Steven Hilliard had just met with a client whose whole-house remodel was about 75% complete. His purpose was to deliver the unfortunate news that their project, which they had hoped to do for $220,000, was on schedule to cost closer to $330,000. More

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