Atlanta-Sandy Springs-Marietta, GA

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Nobody's Perfect: How to Apologize to a Client

It's inevitable that there will be mistakes made on a remodeling project. How you and your staff handle those errors makes all the difference to your clients' happiness and your company's reputation. More

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Unofficial Problem Bank List at 1,003 Institutions
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Background Checks Screen Potential Problem Employee

A thorough background and credit check helps prevent you from taking on the employee whose hiring you later regret. More

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Good Word: How to Reward Clients Who Get You New Business

It takes work to create a referral reward system and work to sustain it. But the experience of many contractors shows that a well-designed and consistently managed system regularly yields leads. More

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Press 1 for Sales

Geoff Graham: Everything you do signals your business priorities. So don't underestimate the importance of paying attention to the little things that make for a positive experience with your company. More

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Water: A Resource at Risk

How widespread water shortages, driven by climate change and population growth,... More

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Payment Pals: Offering Your Clients PayPal as a Payment Option

Using PayPal as a cost-effective alternative to traditional bank credit card processing. More

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Guidelines to Help You Build "Green" Right
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Got You Covered

The key to avoiding disputes is to consistently and thoroughly document job progress. Here's what you should track and the tools you can use to do it. More

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Press On: Reaching Your Target Market Using Print Media

Some remodelers haven't given up on print publications as a way to get the word out about their companies, finding it an effective vehicle for building their brand. More

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