Patrick Finn began his life as a remodeler in England, where he learned that it didn’t matter how long a project took as long as it was done right. Then he emigrated to the United States and discovered just the opposite. “That really upset me,” says Finn, president and namesake of his company. “I made a promise to myself that I’m going to do it like I did in London. Speed is not the most important thing; quality is the most important.”
For nearly 30 years, that philosophy has kept Finn’s business humming along even through some of the worst economic conditions. Today, his firm has distinguished itself for taking on complex projects that other remodelers don’t want to touch, such as total home renovations, difficult additions, and even new custom homes. “We’re not the least expensive and we’re not the quickest, but if you want it done better, then we’re the right fit,” Finn says.
And while Finn is struggling with the labor shortage, he can lean on his longtime carpenters who have been with him more than a decade. He says developing that kind of longevity goes back to his quality mentality. “I’m treating them with the respect and dignity they deserve,” he says. “It’s all about work-life balance.”
As Finn looks to the future, he’s adding some new-world technology to his old-world business philosophy. CoConstruct allows him to “micromanage jobs at arm’s length” and short Facebook and YouTube client testimonial videos generate new leads.
Three years ago, he brought on his daughter, Katie, to whom he plans to turn the company over in the next 12 years. Along with writing down processes and refining them to be more easily implemented and repeatable, Finn is mentoring his daughter in the mornings. At the same time, Katie, who’s getting a degree in business entrepreneurship, is bringing her knowledge to the table.
“I teach her about the construction side of the business, and she brings everything she’s learning back to the business right away,” he says. “When we’re not sure about something, she goes off and creates a process.”