Bob Tilghman made several changes in the field and the office to create a consistent stream of leads and make projects flow smoothly from start to finish. He hired a salesperson and pays the salesperson and production manager with a combination of salary and commission to keep them involved in the work from start to finish.

Tilghman purchased new estimating software and now subcontracts design work to an architect. He chose someone who is able to create plans within two to four weeks, which has shortened design time for a more consistent schedule.

Tilghman is an active association member and encourages his staff to attend the workshops, seminars, and meetings. He also hired a consulting group to help him come up with a marketing plan. The company helped Tilghman find and target his ideal client based on home value, household income, and neighborhood.