"Compared to the same time last year, we’ve seen a 7% increase in the number of survey respondents who have a favorable outlook on the current state of the market," GuildQuality reports in its second-quarter survey of members. "Confidence in the market is also up 7% from last quarter," the Atlanta-based group says, and 72% expect some kind of performance this fall and winter. The customer satisfaction specialist also identified five key trends developing in our industry. Its conclusions are based on a poll of roughly 200 GuildQuality members conducted this summer. Read more
