The Ritz-Carlton Leadership Center (www.ritz-carlton.com) serves as a resource center not only for Ritz-Carlton employees, but for other organizations and businesses interested in benchmarking the business practices that led to Ritz-Carlton becoming a two-time recipient of the Malcolm Baldridge National Quality Award.
At the high end of the market, the concept of “custom” all too often has many interpretations that fall short of the true meaning of the word. “Personalized,” “customizable” products and designs that pretend to be one-of-a-kind seem to proliferate, offering only a taste of what truly unique offerings can be.
Over the past decade, the bathroom has evolved from a strictly utilitarian space for hygiene and grooming into a private spa for self-pampering, rejuvenation, and relaxation.
Long before engineered quartz, laminate, or solid surfacing came on the scene, there was the original countertop material: wood.