A peer group proves invaluable for this mix of home improvement pros, allowing full-service remodelers and replacement contractors to share business advice and best practices.
Contractor: Mike Patterson, Patterson Builders, Gaithersburg, Md.Designer: Norman Smith, Norman Smith Architecture, Washington, D.C. Contractor and designer: Bruce Wentworth, Wentworth-Levine Architect-Builder, Silver Spring, Md.
Great customer service means more than providing a completed project. Read on to learn about the specific practices five remodelers have in place to ensure fantastic service and what their clients think of them.