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Can you expect from suppliers what you wouldn't tolerate from your own customers?
You won't be able to grow profitably without at some point hiring competent managers.
Chances of getting a signature pretty much evaporate when you talk yourself out of a full product presentation.
The Internet has become a primary resource for consumers considering home improvements. If you don't have a Web site, consumers can't find you.
After the sale, service can be one of your most effective lead generators and sales tools or it can be a major problem. How you handle the job -- from the beginning to the end -- is the key.