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Brian Altmann, CAPS, is president of DBS Remodel, a design-build residential remodeling company based in Poughkeepsie, N.Y. He is also a private consultant for other remodeling companies related to business advice. [email protected]
Veteran remodeler Brian Altmann explains why you want to hear from your clients about their experiences - both positive and negative - when dealing with your company.
How client feedback can lead to better customer service, which will boost your company's value and - ultimately - your bottom line.
Rather than giving away estimates, provide a “Comprehensive Project Evaluation” (for a fee).
How to avoid giving away a lot of free work