Want to Improve Customer Satisfaction? Create a Customer Journey Map
Creating the best overall customer experience begins before the customer even...
Eight Ways to Ensure Happier Clients in 2017
New year, new clients. Follow these eight guidelines to cultivate successful...
Which is Better: Houzz or Pinterest?
While you may think Houzz is a better tool for you, make sure you give Pinterest its fair chance.
Avoid These Four Mistakes When Meeting a Client for the First Time
There are several little things that you do that can easily ruin your prospective...
Paul Winans' Greatest Hits
These 10 Winans columns were the most popular among our readers this year
What Were Your Favorite Remodeling Topics in 2016?
From regulations to projects, we've covered a lot of information this year
How to Make Your Winter Remodels a Success
Cold weather brings with it a seasonal set of challenges. Besides taking extra...
Why Andy Haste Keeps Clients and Employees at the Center of His Company
The Case Award finalist makes sure that customers and carpenters are happy with...
When Running a Remodeling Company, Prepare for the Unexpected
Three key areas to focus on to keep your business running smoothly, even with a few bumps in the road