Customer Service

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Don't Be Afraid to Tear Up That Contract

Working with clients that aren't a good fit can be a waste of your time and a source of lost revenue Read more

Cultivate Relationships as a Type of Marketing
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Cultivate Relationships as a Type of Marketing

Relationship marketing can be even more beneficial than traditional marketing. Read more

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Say No (But Nicely!)

Mark Harari at Remodelers Advantage discusses how to reject unqualified leads quickly and easily. Read more

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To Make a Marketing Difference, Focus Less on What to Do and More on Doing It

Kyle Hunt finishes marketing month with a list of activities that'll improve your marketing plan. Read more

The High Impact of Low Client Satisfaction
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The High Impact of Low Client Satisfaction

Why Focusing on Livable Remodeling Could Be Your Competitive Advantage Read more

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When it Comes to Marketing Strategies, Think Big(50)
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When it Comes to Marketing Strategies, Think Big(50)

Big50 members excel in all areas of the industry, including marketing. Take... Read more

Don't be Like This Poorly Reviewed Contractor
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Don't be Like This Poorly Reviewed Contractor

Lifehacker writer Thorin Klosowski reviewed a contractor on Yelp poorly, and then... Read more

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Sometimes, the Best Way to Be a Stand-Up Company Is to Provide a Place to Sit

View the world from your clients’ perspective. It can reveal wonderful ways to set yourself apart from the competition. Read more

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When You Brainstorm on Strategy, Say It with a Skit

Remodeling columnist Paul Winans shows how play-acting a problem can produce solutions that you might not find elsewhere Read more

Harness the Power of Being Heard
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Harness the Power of Being Heard

Remodeling columnist Paul Winans uses a story about being in a plane to tell why... Read more

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