Customer Service

When a Good Angie’s List Promotion Goes Bad—Fast

Sure, promotions on the review site attract customers, but what happens when something goes wrong? Read more

Edge out Lazy Competitors by Following Up

Following up is key to winning the business—and respect—of today’s home improvement buyer Read more

Financing—It's Back Financing—It's Back

More money, new lenders, and relaxed credit standards revitalize the once-flagging market for home improvement financing Read more

Replace the Rehash With Customer Service

Train salespeople to provide top-notch service and you’ll achieve fewer follow-ups and more sales Read more

What's the Missing Ingredient Keeping You From Success?

REMODELING consultant Paul Winans talks about the 11-letter word that can make a difference between an OK remodeling business and one that people remember. Read more

Five Steps to Turn Your Clients Into Raving FansFive Steps to Turn Your Clients Into Raving Fans

Listening, hand-holding, and managing expectations help build a client's... Read more

NARI Takeaways: Lessons in Pleasing Customers, Both in Person and Online

REMODELING columnist Bruce Case says he learned a lot at NARI's spring meeting--only some of which actually was on the association's program--about customer service and what clients want. Read more

Social Media Is Here to Stay Social Media Is Here to Stay

Think social media is just a fad? Potential clients beg to differ. Read more

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