Customer Service

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To Make a Marketing Difference, Focus Less on What to Do and More on Doing It

Kyle Hunt finishes marketing month with a list of activities that'll improve your marketing plan. Read more

When it Comes to Marketing Strategies, Think Big(50)
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When it Comes to Marketing Strategies, Think Big(50)

Big50 members excel in all areas of the industry, including marketing. Take... Read more

Don't be Like This Poorly Reviewed Contractor
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Don't be Like This Poorly Reviewed Contractor

Lifehacker writer Thorin Klosowski reviewed a contractor on Yelp poorly, and then... Read more

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Sometimes, the Best Way to Be a Stand-Up Company Is to Provide a Place to Sit

View the world from your clients’ perspective. It can reveal wonderful ways to set yourself apart from the competition. Read more

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When You Brainstorm on Strategy, Say It with a Skit

Remodeling columnist Paul Winans shows how play-acting a problem can produce solutions that you might not find elsewhere Read more

Harness the Power of Being Heard
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Harness the Power of Being Heard

Remodeling columnist Paul Winans uses a story about being in a plane to tell why... Read more

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How to Ace the In-Home Sales Call

Follow these straightforward tips to establish a professional process that will make sales visits a breeze Read more

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How to Untangle the Technological Communication Web

To really connect with teammates and clients, focus on being effective, not merely efficient Read more

How to Train the Ultimate Handyman
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How to Train the Ultimate Handyman

An executive who already has launched two successful franchise companies now is... Read more

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Three Breakfasts in Two Hotels Yield One Lesson for Becoming a Better Remodeler

How you interact with the customer matters as much as the actual work you do Read more

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