Customer Service

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When It's Show Time, Play Your Part

The customer doesn't care if you're having a bad day Read more

Amazon Launches Home Services Marketplace
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Amazon Launches Home Services Marketplace

Homeowners can now use Amazon to hire a handyman ... and more Read more

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Sell More Jobs by Getting the Most Out of Your Just-Finished Work

Remember the lesson of Ivan the Terrible (the terrible contractor, that is): Create a 'Validating Presentation' Read more

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Feeling Frustrated? It Might Be Hammer Time

How I found a way to avoid doing or saying the wrong thing Read more

Unleash Your Sales and Marketing Superpower: Customer Service
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Unleash Your Sales and Marketing Superpower: Customer Service

Keep clients happy—and your sanity intact—by providing top-notch customer service Read more

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Buy Your Remodeling Clients a Meal. It'll Pay You Back Later

Taking customers to dinner gives you an opportunity to learn about and fix problems ... and boost your reputation Read more

Unleash Your Sales and Marketing Superpower: Negotiation
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Unleash Your Sales and Marketing Superpower: Negotiation

From pricing to scheduling to selections, all of remodeling is a negotiation Read more

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6 Steps to Better Selling

It's time to reboot your sales strategy—here's how Read more

How to Harness the History of Cost vs. Value
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How to Harness the History of Cost vs. Value

Use the report's long-term track record to back you up when you explain to clients... Read more

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Going Away for a While? Let Your Clients Know

A friendly e-mail beforehand can help you avoid grumbling later Read more

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