Customer Service

Want to Improve Customer Satisfaction? Create a Customer Journey Map
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Want to Improve Customer Satisfaction? Create a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

Eight Ways to Ensure Happier Clients in 2017
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Eight Ways to Ensure Happier Clients in 2017

New year, new clients. Follow these eight guidelines to cultivate successful... More

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Which is Better: Houzz or Pinterest?

While you may think Houzz is a better tool for you, make sure you give Pinterest its fair chance. More

Avoid These Four Mistakes When Meeting a Client for the First Time
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Avoid These Four Mistakes When Meeting a Client for the First Time

There are several little things that you do that can easily ruin your prospective... More

Paul Winans' Greatest Hits
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Paul Winans' Greatest Hits

These 10 Winans columns were the most popular among our readers this year More

What Were Your Favorite Remodeling Topics in 2016?
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What Were Your Favorite Remodeling Topics in 2016?

From regulations to projects, we've covered a lot of information this year More

Want to Give a Better Customer Experience? Know Thy Customer
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Want to Give a Better Customer Experience? Know Thy Customer

Define and profile key customers. Part 2 in a series More

How to Make Your Winter Remodels a Success
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How to Make Your Winter Remodels a Success

Cold weather brings with it a seasonal set of challenges. Besides taking extra... More

Why Andy Haste Keeps Clients and Employees at the Center of His Company
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Why Andy Haste Keeps Clients and Employees at the Center of His Company

The Case Award finalist makes sure that customers and carpenters are happy with... More

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When Running a Remodeling Company, Prepare for the Unexpected

Three key areas to focus on to keep your business running smoothly, even with a few bumps in the road More

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