Customer Service

Marketing Experts Speak Out on How to Attract Today's Customers
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Marketing Experts Speak Out on How to Attract Today's Customers

Customers might be quicker to flame you, but you need to keep your cool and remain... More

Makeover Mania: Is the Remodeling Frenzy Changing the Industry?
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Makeover Mania: Is the Remodeling Frenzy Changing the Industry?

Consumer home improvement sources like Houzz and HGTV are more popular than ever.... More

How to Say "I Don't Know" Without Losing Face
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How to Say "I Don't Know" Without Losing Face

In all jobs – especially remodeling – there's going to be times when you don't... More

Take Your Sales to the Next Level this Spring by Redefining Upselling
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Take Your Sales to the Next Level this Spring by Redefining Upselling

Don't just focus on making a quick buck. Listen and offer the best solutions for... More

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What's the Proper Remodeling Etiquette for a Homeowner?

This handy guide from The Bath Outlet will help ease your customers' concerns More

Why "Good" Isn't Good Enough to Meet Client Expectations
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Why "Good" Isn't Good Enough to Meet Client Expectations

To really wow your customers, you need to go beyond the basics More

How Quickly Should You Grow Your Company?
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How Quickly Should You Grow Your Company?

Growing your business quickly sounds great, but there are real pitfalls that come... More

Provide a Great Customer Experience By Following the Four Cs
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Provide a Great Customer Experience By Following the Four Cs

Remember these four key things to make the clients of your next remodel even... More

Forecasting Isn't Just for Meteorologists
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Forecasting Isn't Just for Meteorologists

Getting a sense of how well you complete current and future projects will keep... More

Want to Improve Customer Satisfaction? Create a Customer Journey Map
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Want to Improve Customer Satisfaction? Create a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

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