Customer Service

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Going Away for a While? Let Your Clients Know

A friendly e-mail beforehand can help you avoid grumbling later Read more

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How to Make Your Designers’ Work Easier

A few policies and practices can reduce stress and boost productivity Read more

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Want to Make More Sales? Ask Questions First, Show Off Your Expertise Later

Listening to a client’s problems is the first step in developing a solid—and profitable—relationship Read more

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Give Your Best Customers ‘Patron’ Status

Clients whose jobs contribute most to your success merit special treatment Read more

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Why the Better Business Bureau Is Still a Standard-Setter

How is the established service faring in a world where online review sites reign supreme? Read more

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Want to Perfect Your Pitch? Treat Every Sales Meeting Like an Audition

The best way to boost your sales is to tailor your approach to your audience Read more

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When a Good Angie’s List Promotion Goes Bad—Fast

Sure, promotions on the review site attract customers, but what happens when something goes wrong? Read more

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How to Add Magic to Your Customers' Experience

Take a cue from a department store Read more

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Edge out Lazy Competitors by Following Up

Following up is key to winning the business—and respect—of today’s home improvement buyer Read more

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Financing—It's Back Financing—It's Back

More money, new lenders, and relaxed credit standards revitalize the once-flagging market for home improvement financing Read more

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