Customer Service

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Why Remodelers Should Stay in Touch

Hugh Stearns writes on why it is important to follow up more than once to keep your company on clients' radar. Read more

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When Construction Ends, Your Job Isn't Over

Surveying clients after a remodeling project is complete provides valuable information to help your company improve Read more

Survey: Consumers Say Reviews Rate More Important Than Stars
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Survey: Consumers Say Reviews Rate More Important Than Stars

Words matter more as a product's sales price rises Read more

Try This Apple-Pie Trick to Win More Happy Clients
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Customer Surveying 101: The Importance of Asking Questions

If you want to know your clients' satisfaction level, don't be afraid to check in early and often. Read more

16 New Products from the 2015 Remodeling/Deck/JLC Live Show
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16 New Products from the 2015 Remodeling/Deck/JLC Live Show

From a brand new category of decking to complete house measurements from 8 photos,... Read more

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'Singing Contractors' Take Jobsite Acoustics to the Next Level 'Singing Contractors' Take Jobsite Acoustics to the Next Level

Whether you're religious or not, this trio will inspire your workday Read more

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Easy Rider: Bob Gockeler, the 2015 Fred Case Award Winner Easy Rider: Bob Gockeler, the 2015 Fred Case Award Winner

The master behind Kraftmaster Renovations builds a solid path to profit even as he lives on the edge Read more

Consumers Love Local Home Repair Firms--Survey
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Consumers Love Local Home Repair Firms--Survey

Yodle poll indicates consumers love the personalized service they get from local... Read more

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For Remodelers, Can "Good" and "Cheap" Coexist?

Why the Holy Grail of retail won't cut it in a service-based industry Read more

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