Customer Service

Paul Winans' Greatest Hits
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Paul Winans' Greatest Hits

These 10 Winans columns were the most popular among our readers this year More

What Were Your Favorite Remodeling Topics in 2016?
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What Were Your Favorite Remodeling Topics in 2016?

From regulations to projects, we've covered a lot of information this year More

Want to Give a Better Customer Experience? Know Thy Customer
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Want to Give a Better Customer Experience? Know Thy Customer

Define and profile key customers. Part 2 in a series More

How to Make Your Winter Remodels a Success
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How to Make Your Winter Remodels a Success

Cold weather brings with it a seasonal set of challenges. Besides taking extra... More

Why Andy Haste Keeps Clients and Employees at the Center of His Company
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Why Andy Haste Keeps Clients and Employees at the Center of His Company

The Case Award finalist makes sure that customers and carpenters are happy with... More

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When Running a Remodeling Company, Prepare for the Unexpected

Three key areas to focus on to keep your business running smoothly, even with a few bumps in the road More

This Website Lets You Review Your Customers
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This Website Lets You Review Your Customers

ContractorsCustomers.com gives you information Angie's List can't More

HomeAdvisor Posts 110% Operating Income Growth in 3Q 2016
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HomeAdvisor Posts 110% Operating Income Growth in 3Q 2016

Gain driven primarily by 39% increase in domestic revenue due to a 48% increase in... More

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How to Respond to Clients Who Now Want More Than They Once Did

Help the customer balance new-found desires with long-held budget realities More

What to Do When a Client Causes Job Delays
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What to Do When a Client Causes Job Delays

If you want to lose money on a job, agree to let your client do part of the job or... More

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