Customer Service

Five Steps to Turn Your Clients Into Raving FansFive Steps to Turn Your Clients Into Raving Fans

Listening, hand-holding, and managing expectations help build a client's... Read more

NARI Takeaways: Lessons in Pleasing Customers, Both in Person and Online

REMODELING columnist Bruce Case says he learned a lot at NARI's spring meeting--only some of which actually was on the association's program--about customer service and what clients want. Read more

Social Media Is Here to Stay Social Media Is Here to Stay

Think social media is just a fad? Potential clients beg to differ. Read more

Plug Into Home TechnologyPlug Into Home Technology

Think home automation is just for the tech savvy? Think again Read more

Plan for Weather to Keep Your Backlog in CheckPlan for Weather to Keep Your Backlog in Check

Managing backlog should be cut and dry—then there’s the weather Read more

How Can You Succeed as a Remodeler? Set Up Shop Amid Model Homes

A unique marketing village for construction brings MSA Remodeling lots of clients Read more

10 Things to Do Before the Renovation Begins

A remodeling project can be a disrupting experience for any homeowner. Help calm the chaos for your clients by offering these 10 tips to keep disruption to a minimum. Read more

Power Players: Women Are Waiting for Your Sales Call

Slow response times will cost you the lead with any customer, but speedy service and keeping your promises is particularly important with customers who are women. Read more

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