What's the Proper Remodeling Etiquette for a Homeowner?
This handy guide from The Bath Outlet will help ease your customers' concerns
Why "Good" Isn't Good Enough to Meet Client Expectations
To really wow your customers, you need to go beyond the basics
How Quickly Should You Grow Your Company?
Growing your business quickly sounds great, but there are real pitfalls that come...
Provide a Great Customer Experience By Following the Four Cs
Remember these four key things to make the clients of your next remodel even...
Forecasting Isn't Just for Meteorologists
Getting a sense of how well you complete current and future projects will keep...
Want to Improve Customer Satisfaction? Create a Customer Journey Map
Creating the best overall customer experience begins before the customer even...
Eight Ways to Ensure Happier Clients in 2017
New year, new clients. Follow these eight guidelines to cultivate successful...
Which is Better: Houzz or Pinterest?
While you may think Houzz is a better tool for you, make sure you give Pinterest its fair chance.
Avoid These Four Mistakes When Meeting a Client for the First Time
There are several little things that you do that can easily ruin your prospective...
Paul Winans' Greatest Hits
These 10 Winans columns were the most popular among our readers this year