Customer Service

Posted on
When You Brainstorm on Strategy, Say It with a Skit

Remodeling columnist Paul Winans shows how play-acting a problem can produce solutions that you might not find elsewhere Read more

Harness the Power of Being Heard
Posted on
Harness the Power of Being Heard

Remodeling columnist Paul Winans uses a story about being in a plane to tell why... Read more

Posted on
How to Ace the In-Home Sales Call

Follow these straightforward tips to establish a professional process that will make sales visits a breeze Read more

Posted on
How to Untangle the Technological Communication Web

To really connect with teammates and clients, focus on being effective, not merely efficient Read more

How to Train the Ultimate Handyman
Posted on
How to Train the Ultimate Handyman

An executive who already has launched two successful franchise companies now is... Read more

Posted on
Three Breakfasts in Two Hotels Yield One Lesson for Becoming a Better Remodeler

How you interact with the customer matters as much as the actual work you do Read more

Posted on
Why Remodelers Should Stay in Touch

Hugh Stearns writes on why it is important to follow up more than once to keep your company on clients' radar. Read more

Posted on
When Construction Ends, Your Job Isn't Over

Surveying clients after a remodeling project is complete provides valuable information to help your company improve Read more

Survey: Consumers Say Reviews Rate More Important Than Stars
Posted on
Survey: Consumers Say Reviews Rate More Important Than Stars

Words matter more as a product's sales price rises Read more

Try This Apple-Pie Trick to Win More Happy Clients
RSS
Close X