Customer Service

What’s Your Policy on Warranties? It Should Be: ‘It Depends.’
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What’s Your Policy on Warranties? It Should Be: ‘It Depends.’

Know your local laws, buy liability insurance, and don’t go beyond what the... Read more

Perfecting the Sales Pipeline
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Perfecting the Sales Pipeline

Abby Binder of Abby Windows and John Gorman of Save Energy Company walk you... Read more

2015 Big50 Winners Share Their Tricks of the Trade
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2015 Big50 Winners Share Their Tricks of the Trade

Big50 winners share their tricks of the trade at the 2015 Remodeling Leadership... Read more

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When It's Show Time, Play Your Part

The customer doesn't care if you're having a bad day Read more

Amazon Launches Home Services Marketplace
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Amazon Launches Home Services Marketplace

Homeowners can now use Amazon to hire a handyman ... and more Read more

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Sell More Jobs by Getting the Most Out of Your Just-Finished Work

Remember the lesson of Ivan the Terrible (the terrible contractor, that is): Create a 'Validating Presentation' Read more

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Feeling Frustrated? It Might Be Hammer Time

How I found a way to avoid doing or saying the wrong thing Read more

Unleash Your Sales and Marketing Superpower: Customer Service
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Unleash Your Sales and Marketing Superpower: Customer Service

Keep clients happy—and your sanity intact—by providing top-notch customer service Read more

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Buy Your Remodeling Clients a Meal. It'll Pay You Back Later

Taking customers to dinner gives you an opportunity to learn about and fix problems ... and boost your reputation Read more

Unleash Your Sales and Marketing Superpower: Negotiation
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Unleash Your Sales and Marketing Superpower: Negotiation

From pricing to scheduling to selections, all of remodeling is a negotiation Read more

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