Customer Satisfaction

How This Company Avoids Damaging Customers' Property
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How This Company Avoids Damaging Customers' Property

Set up regular processes and make sure the right people use them More

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What's the Proper Remodeling Etiquette for a Homeowner?

This handy guide from The Bath Outlet will help ease your customers' concerns More

Why "Good" Isn't Good Enough to Meet Client Expectations
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Why "Good" Isn't Good Enough to Meet Client Expectations

To really wow your customers, you need to go beyond the basics More

Provide a Great Customer Experience By Following the Four Cs
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Provide a Great Customer Experience By Following the Four Cs

Remember these four key things to make the clients of your next remodel even... More

Forecasting Isn't Just for Meteorologists
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Forecasting Isn't Just for Meteorologists

Getting a sense of how well you complete current and future projects will keep... More

Home Improvement Suggestions for the Cautious Client
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Home Improvement Suggestions for the Cautious Client

Even if they know they want a change, homeowners can be nervous about taking the... More

Want to Improve Customer Satisfaction? Create a Customer Journey Map
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Want to Improve Customer Satisfaction? Create a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

Eight Ways to Ensure Happier Clients in 2017
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Eight Ways to Ensure Happier Clients in 2017

New year, new clients. Follow these eight guidelines to cultivate successful... More

Avoid These Four Mistakes When Meeting a Client for the First Time
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Avoid These Four Mistakes When Meeting a Client for the First Time

There are several little things that you do that can easily ruin your prospective... More

Paul Winans' Greatest Hits
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Paul Winans' Greatest Hits

These 10 Winans columns were the most popular among our readers this year More

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