Customer Satisfaction

Home Improvement Suggestions for the Cautious Client
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Home Improvement Suggestions for the Cautious Client

Even if they know they want a change, homeowners can be nervous about taking the... More

Want to Improve Customer Satisfaction? Create a Customer Journey Map
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Want to Improve Customer Satisfaction? Create a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

Eight Ways to Ensure Happier Clients in 2017
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Eight Ways to Ensure Happier Clients in 2017

New year, new clients. Follow these eight guidelines to cultivate successful... More

Avoid These Four Mistakes When Meeting a Client for the First Time
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Avoid These Four Mistakes When Meeting a Client for the First Time

There are several little things that you do that can easily ruin your prospective... More

Paul Winans' Greatest Hits
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Paul Winans' Greatest Hits

These 10 Winans columns were the most popular among our readers this year More

Want to Give a Better Customer Experience? Know Thy Customer
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Want to Give a Better Customer Experience? Know Thy Customer

Define and profile key customers. Part 2 in a series More

How to Make Your Winter Remodels a Success
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How to Make Your Winter Remodels a Success

Cold weather brings with it a seasonal set of challenges. Besides taking extra... More

This Website Lets You Review Your Customers
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This Website Lets You Review Your Customers

ContractorsCustomers.com gives you information Angie's List can't More

Survey Says, You Need More Reviews
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Survey Says, You Need More Reviews

How many reviews do you need? Spectrum Communications asked your customers to find... More

How to Write a Problem-Solving, Career-Protecting Remodeling Job Proposal
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How to Write a Problem-Solving, Career-Protecting Remodeling Job Proposal

Above all, answer the customer's question: “What am I buying?” More

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