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A common desire among company owners is to “hold their employees accountable.” Typically this means making sure that each person is doing their job well and taking responsibility when the results are not met.
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One of my clients framed his company's first contract: “We will wire your house for $125.00.” In today's legal environment, that note would subject him to criminal penalties. Most lawmakers have concluded that homeowners need protection from contractors. Check to see if these commonly “prohibited...
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Something as simple as a low-tech note can often save a lot of trouble.
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It didn't make sense to Craig Durosko of Sun Design Remodeling Specialists in Northern Virginia to do an “autopsy only on a job on which something went wrong.” His company does a “job debrief” on every job, 30 days after it's been paid in full.
Suppose your client at the last minute asks your painter to use different paint. Does the painter have to call the office, or have you empowered him or her to make that decision?