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Features

  • Business Happens

    Milestones as goals can be tangible, like moving from being an employee to being self-employed or hiring your first office person or first lead carpenter. But they can also be less tangible, like spending more time with your family, working only 50 hours a week, or taking a two-week vacation...

     
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    Foundation Award: James Krengel

    For almost 40 years, James Krengel has dedicated his life to defining and teaching professionalism in the kitchen and bath industry. He built a successful example with his own company, then set out to help new designers and remodelers reach their goals. For his drive for professionalism and his...

     
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    Scheduling Software 101

    If you're running a successful remodeling company, chances are you've developed a scheduling system that helps you keep your jobs on track. It may be as simple as a Xeroxed calendar or a dry-erase board. So if it's working, why should you consider computer scheduling?

     
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    Clever Storage for Kitchen and Bath

    My husband, Bob, and I run a design/build remodeling company in California's Silicon Valley. Many of our customers are engineers, so they expect cabinets to be highly functional and designed to fit their specific needs, in addition to being beautiful. Our in-house designers work closely with local...

     
  • REMODELING's Consumer Panel

    If it wasn't one before, remodeling is definitely now a service industry. A recent NARI survey shows that a remodeler's trustworthiness and service ranked most important in a homeowner's decision to hire. Quality ranked as only the sixth most important factor.

     
  • Supplied-Side Economics

    Projects for which the homeowner supplies some or all of the materials — buy-it-yourself, or BIY for short — have traditionally caused headaches for remodelers. They pose all sorts of scheduling and quality control problems, and there are post-completion issues with warranty and repair, as well...

     

Before + After

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    Before+After: Asian Flare

    The late Minoru Yamasaki, a second-generation Japanese born in America, is known for designing New York's World Trade Center, which he saw as a symbol of man's limitless potential. Yamasaki lived in Michigan and designed his first high-rise there. About his home, near his Troy office, he said...

     

Reader Panel

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    Reader Panel: Why BIY?

    Not all of our Reader Panel respondents do jobs where the homeowners supply at least some of the materials (known as buy-it-yourself, or BIY). But most — 84% — do. In fact, fewer than 10% say they have never done any BIY work at all.

     

Other Articles

  • Business Happens

    Milestones as goals can be tangible, like moving from being an employee to being self-employed or hiring your first office person or first lead carpenter. But they can also be less tangible, like spending more time with your family, working only 50 hours a week, or taking a two-week vacation...

     
  • RM041001182L1.jpg(90)

    Foundation Award: James Krengel

    For almost 40 years, James Krengel has dedicated his life to defining and teaching professionalism in the kitchen and bath industry. He built a successful example with his own company, then set out to help new designers and remodelers reach their goals. For his drive for professionalism and his...

     
  • RM041001156L1.jpg(90)

    Scheduling Software 101

    If you're running a successful remodeling company, chances are you've developed a scheduling system that helps you keep your jobs on track. It may be as simple as a Xeroxed calendar or a dry-erase board. So if it's working, why should you consider computer scheduling?

     
  • RM041001138L3.jpg(90)

    Clever Storage for Kitchen and Bath

    My husband, Bob, and I run a design/build remodeling company in California's Silicon Valley. Many of our customers are engineers, so they expect cabinets to be highly functional and designed to fit their specific needs, in addition to being beautiful. Our in-house designers work closely with local...

     
  • REMODELING's Consumer Panel

    If it wasn't one before, remodeling is definitely now a service industry. A recent NARI survey shows that a remodeler's trustworthiness and service ranked most important in a homeowner's decision to hire. Quality ranked as only the sixth most important factor.

     
  • Supplied-Side Economics

    Projects for which the homeowner supplies some or all of the materials — buy-it-yourself, or BIY for short — have traditionally caused headaches for remodelers. They pose all sorts of scheduling and quality control problems, and there are post-completion issues with warranty and repair, as well...

     
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    Storm Watch

    With materials prices already at all-time record levels, the late summer spate of disastrous weather that hit Florida raised concerns throughout the building industry that the situation would get even worse.

     
  • Study Groups

    In a move that should increase participation in their Certified Remodeler (CR) program, NARI has launched its first “virtual” study group.

     
  • Supplier Shift in Remodeling

    Recently released data confirm what many remodelers have no doubt already discovered in conducting their day-to-day business: Big box retailers are well on their way to overtaking local lumberyards as the main suppliers to remodelers.

     

View Point

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    Don't Go With Your Gut

    Most of the time, remodelers can stay out of trouble by just doing what comes naturally. Occasionally, however, the best course of action is counter-intuitive.

     

Commentary

Linda Case

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    The Missing Link

    So where are those copious notes you made at last year's Remodeling Show? Or the neat sales-to-production-handoff form you got from your remodeler buddy that you wanted to adapt and begin using? And then you bought a book on how to put the lead carpenter system into place because you were...

     

Mark Richardson

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    Higher Help

    These days, it seems everything about running a remodeling business is more difficult than it used to be. There are more regulatory hoops to jump through, more products to learn about, and more office technology to master. Financial risks are higher, personnel issues are trickier — the list goes on.

     

Walt Stoeppelwerth

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    Must-Have Reports

    As a company grows to where the owner can't personally monitor it day-to-day, week-to-week, or even month-to-month, processes must enable the owner to keep abreast of the business.

     

Guest Columnist

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    Rick Hjelm: Service Masters

    The Japanese have shown me that American business doesn't have a clue about customer service. If we want continued success, we must step up to the next level and follow their example. Japanese consumers expect an incredibly high level of service, and in this competitive market, business owners sink...

     

Your Business

Ways + Means

  • Better Business Through Barbeque

    To kick off National Remodeling Month in May, Waller Construction of Lakeland, Fla., held a Vendor Appreciation Day barbeque for its subcontractors, suppliers, and a few close clients.

     
  • Know Thy Team

    A key employee recently quit, and I was caught off guard. What can I do to avoid this happening again?

     
  • Cleaning Up

    Condos are difficult to work in because each individual building has its own house rules. Mather was required to meet with Westover's board, present details of the design, show his credentials, references, and that he was bonded, and a plan on how he was going to approach the job and protect the...

     
  • Service Tension

    When a job is finished, everyone is ready to move on. That's why it's so hard to field service calls. But, says Craig Weber, “if you deal with 10 headaches right away, it becomes a routine process.”

     

Bottom Line

  • Choosing a Consultant

    Scott Barr advises remodelers to first see if hiring a management consultant would be a good return on investment. “Quantify how many new jobs you have to sell to pay for it and if it's reasonable for your company,” he says. Then find a company that fits your needs.

     
  • Look Without

    When Scott Barr of Southwest Exteriors wanted to make some changes and accomplish certain goals at his San Antonio remodeling company, he turned to a management consultant. He knew what he was getting into: He had first worked with George Black of The Creative Financial Option in 1996 to...

     
  • Mistake Insurance

    Two common lawsuits in remodeling are for breach of contract and negligence in the performance of services. Negligence suits arise from damages sustained due to the contractor's failure to perform according to known standards in their field. There must also be a close relationship between negligent...

     

Sales + Marketing

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    Own Your Neighborhood

    Jim Pitcher, president of Castle Rock Construction in Suisun, Calif., doesn't have a lock on his northern California market, but his strategy is to act like he does. Pitcher has five rules.

     
  • Key Qualifying Questions

    On your first phone call, how do you query potential clients? Here's a list of questions to ask.

     
  • Sense-ational Sales

    Big50 remodeler-turned-consultant Mike Gorman says people think in pictures, not words. Create a “movie” in their brain, transferring key moods, feelings, and associations, and you'll make a sale.

     
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    Sizing Up Your Job Sign

    Lori and Bruce Bentley of Bentley Design & Remodeling, Hanford, Calif., recently redesigned their job sign. Ruth Lozner, associate professor of design and marketing at the University of Maryland in College Park, Md., took a peek.

     

Field Notes

  • Best Hiring Practice

    Hiring field staff is one of the most important parts of a manager's job — especially in today's tough labor market. Getting the right people in the right jobs is so critical, it cannot be left to chance. Here's a method that one prominent remodeler in Maryland uses to help insure a qualified hire.

     
  • Eye and Face Protection

    Every year, thousands of workers injure their eyes or lose their sight —not because proper protection was unavailable but because they chose not to use it. You must protect your eyes from harmful rays or radiation, the splatter of hazardous liquids, molten metal, fumes or acid burns, and flying...

     
  • Do You See What They See?

    Fear seems to be driving some homeowners to hire home inspectors to review the work of remodelers. “They want checks and balances. We're brought in as a consultant — as an objective third party,” says Stephen Gladstone, president of the American Society of Home Inspectors (

     

By Design

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    Color Primer

    We humans have a complex relationship with color. Our color preferences aren't based only on taste but also on innate psychological responses including shifts in mood, spatial perception, and even physical comfort. Our responses to color influence how well we like a space and how much time we spend...

     

Tech@Work

  • Connecting Remotely

    It's 8 p.m., you're on a sales call, and your customer is ready to sign on the dotted line, but oops — you forgot to copy the contract, specs, and financing information over to your laptop before you left the office. Now what?

     
  • Do Call Us

    With 45 employees, it had become a nightmare for ARS Services to keep track of written time sheets. “Imagine facing 40 sheets of paper and keeping them organized, especially when people forget to write things down,” says Rich Piltch, president of the Newton, Mass., disaster restoration company.

     

Good Form

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    Start It Up!

    So much of our work is repeat and referral business,” says Michael Spreckelmeier, president of Progressive Builders, in Fort Myers, Fla. The importance of a first impression, then, cannot be understated. That's why the company sends out a start letter to their clients' neighbors, highlighting the...

     

Big50

Close Up

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    Profile: Gilday Renovations

    Five years after winning Big50 in 1988, Tom Gilday and his partner/cousin, Kevin, were forced to cut by half their 30-employee staff at Gilday Design and Remodeling. The depressed Washington, D.C., economy was to blame.

     

Second Look

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    Second Look: Michael Strong

    Michael Strong has ridden the Trans-Siberian Express through China, hopped a freighter to Gambia, and stood atop the Berlin Wall helping Berliners tear it apart.

     

Solutions

  • Solutions: That's My Job

    My goal is to create a company that operates within clearly defined systems and procedures, with each department (sales, production, and administration) managed by a key employee. If I am indispensible in any way, then an unexpected event that takes me out of the picture is a death blow to the...

     

Live + Learn

Other Articles

  • Face-Off: Should I Use The Lead Carpenter System?

    The lead carpenter (LC) is not a man; it's a system. I've been attempting to perfect that system since about 1989. The training never stops. We insist that our lead carpenters come up with most of the solutions to jobsite problems — from material lists to contacting other trade contractors. They...

     

K+B

Design Clinic

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    Dryer Drawer

    As part of some of his vanity designs, Charleston, S.C., remodeler Bob Fleming includes a much appreciated feature: a hairdryer drawer. The drawer has an outlet in the back, so homeowners can use the dryer and tuck it away in a drawer — all without unplugging it.

     
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    That Warm Feeling

    Warming drawers are a practical kitchen item — but only for the right client. Remodelers and designers need to find out if the appliance will fit their client's lifestyle. Mick De Giulio, owner of De Giulio Kitchen Design in Chicago, says that once he explains the benefits, most of his clients want...

     

Management

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    Bath Trends

    Consultant Peter Schor has spent 40 years in the bath industry—the past 17 years as an educator. The owner of Dynamic Results and the Institute of Bathroom Product Knowledge in Wilsonville, Ore., attends conventions in America, Europe, and Asia. He notes several trends that are affecting the...

     
  • The Selling Cycle

    Last month we covered the first three steps in the Selling Cycle: prospecting, the initial contact, and qualifying. Here are the next two steps.

     

Spec Book

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    Showers & Tubs: Home Spas

    Every trend spotter in the industry agrees that the hottest trend in bathrooms right now is “the home spa experience.” Consumers are looking at the bathroom as a retreat in which they can de-stress and escape from the world. Even if your average homeowner isn't ready to knock out a wall to put in a...

     

Replacement

Roofing

  • Handling Product Warranty Claims

    Remodelers live in dread of that client who calls six months after completion of a job, complaining about something that has gone wrong. “We jump right on it, no matter how small the problem,” says Pat Hurst, owner of Hurst Construction, Middleburg Heights, Ohio. “If the client sees it as a problem...

     
  • Limited Warranty

    The first line of defense in limiting liability for product defects, says construction attorney Quenda Behler Story, should be in the contract. For starters, the contract should limit implied warranties to installation only.

     

Windows

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    One's The Number

    Should my salespeople sell multiple lines?

     
  • Skylight Retrofit Red Flags

    When it comes to retrofitting skylights, two aspects of the job —framing the light well and flashing the unit — have the greatest potential for problems. Framing is typically only a problem in trussed roofs, but, says veteran remodeler Les Deal of Cedar Rapids, Iowa, “All of the houses I'm working...

     

Products

Trends

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    Spray What?

    Historic houses offer unique beauty and charm. They bring a sense of pride to their owners, but they also bring a distinctive set of problems to those who own and love them. At the top of the list is exterior maintenance. Painting every few years gets expensive, but alternatives like vinyl or...

     
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    Softer Hardware

    Reproduction hardware is turning up all over the market these days. Everywhere from The Home Depot to women's clothing stores like Anthropologie, consumers can find treasures cast from another era. Whether they're looking for the glass doorknobs they remember from their grandmother's house or they...

     
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    Raise (and Protect) the Roof

    Originally developed to protect against ice damming (a phenomenon caused mainly by poor roof insulation in northern climates), self-adhesive underlayments and substrates are becoming popular as industry experts and contractors embrace self-stick products for all kinds of roofs.

     

Reader's Choice

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    Reader's Choice: Drawing Rooms

    Jonathan Ward describes himself as a “boutique contractor.” “I do small-scale remodeling, and everything from repairs to custom architectural detailing.” As such, he didn't have much use for a lot of the CAD software he saw on the market.

     
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    Reader's Choice: Spare With the Rod

    In historic architecture–rich Seattle, Jackson Remodeling has won awards for its design/build work, which focuses on those classic and older homes. The company is also green — taking every opportunity to recommend environmentally friendly products and methods to their clients.

     

On the Job

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    Shingle Offset

    How well three-tab shingles hold up over time depends to some degree on the patterns used to lay them. Although many customers prefer to see the cutouts aligned on the roof, this directs runoff into channels that erode the shingle surface.

     

In Focus

First Look

Other Articles

  • By the Numbers

    It's been three years since we published an index of Benchmarks. This updated version is organized by topic and includes dates for any Benchmark column that discusses the topic.

     
 
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