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Although a company's field staff has a huge influence on a customer's ultimate satisfaction, few companies provide customer service training to this critical group of employees. For David Merrill, president of Merrill Contracting, Arlington, Va., customer service is one of the most important...
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Perhaps the single largest source of disputes between contractors and owners during the course of remodeling projects stems from failure to clearly define the scope of work.
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It's good to know your competition —their weaknesses and best practices — so you can improve your own business. But should you be friendly with your competitors? Yes, says Victoria Downing, consultant to the remodeling industry, author, and REMODELING contributor.
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The Internet makes it possible to do nearly everything online, including incorporate your business. Type the words “business formation services” into a search engine and you'll be offered more than 10,000 results. Although it might seem easier and less expensive to go this route — rather than see a...