FEATURES

  • Tips From the Trades

    Ask a group of remodelers what they can learn from trade contractors, and you'll likely get a lot of muttering and more than your fair share of smirks. Trade contractors —more commonly known as subcontractors — are not perfect, of course, but they do some things very well, even better than (gasp!)...

     
  • Refer Madness

    Could it be any easier for homeowners to find home improvement contractors? Only if the online referral industry maintains its current torrid growth rate. Having emerged in the 1990s and then largely imploded in the dot-com bust, this industry is back and bigger than ever. Hundreds of services...

     
  • Hirer Beware

    Most states require corporations offering design services performed by its own employees to obtain a Certificate of Authority to practice architecture. Without it, the contractor is practicing illegally.

     
  • Architectural Solution

    Control. In a remodeling project, everyone wants it — contractor, client, architect. In the traditional remodeling process, the three-way struggle for control creates instability. For many remodelers, bringing an architect in-house is the best way to achieve balance.

     

Before and After

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    Before + After: Suite Heart

    Seventeen years ago, on a drive through the hilly, leafy streets that surround Nashville, Tennessee's Vanderbilt University, Dan and Evelyn Raines found the house of their dreams. The modest 1920s French-cottage-look-alike sat high above street level, perched on a deep, double lot that climbed the...

     

Reader Panel

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    Reader Panel: Designed. Built.

    Among respondents, a substantial number of remodeling company owners — formally trained or not — are designing projects. This is true whether a firm bills itself design/build (65.6% of respondents) or is a traditional remodeling company (34.4%).

     

VIEW POINT

FIRST WORD

  • Smart Growth

    Last month at the International Builders Show (IBS) in Orlando, Fla., I had an opportunity to walk the site of two homes that will be showcased at next year's convention. One of the side-by-side projects — currently under construction in Orlando's historic downtown — is The New American Home, a...

     

News + Notes

  • Life After the Boom

    The economy can be a scary thing to small business owners. Few truly understand it, but most have at least a vague notion that they should pay attention to it.

     

COMMENTARY

GUEST COLUMNIST

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    Big Box Boogie

    To diversify and maintain a steady cash flow and profit, our five-person company, which has been doing custom home building and renovations for 18 years, develops and maintains business relationships with architects, interior designers, and other professionals. But for the past five years, about...

     

LINDA CASE

  • The Planning Instinct

    New Year's Eve in my house brings four good friends for a night of overeating, under-drinking, and ruminating about goals and resolutions for the year ahead. In essence, we talk about where we are today and what will make the next 12 months successful. The five of us represent a range of...

     

MARK RICHARDSON

  • Quotable

    I have always found that certain sayings or quotes strike some mysterious internal chord that causes light bulbs to go off. Some spark new ways of thinking about familiar problems; others serve to guide me through really tough decisions in a world that can be very complex and confusing. The...

     

SHAWN MCCADDEN

  • Goals vs. Strategies

    Welcome to that dry spell in the remodeling business. It happens to every growing company, regardless of size. It often arrives just after the busy holiday season. The team worked nonstop to get that big kitchen finished just in time for the customer's holiday party. Fantastic! That is, until they...

     

YOUR BUSINESS

Sales and Marketing

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    Borrowing a Page from the Realtors' Marketing Book

    Borrowing a page from the Realtors' marketing book, remodeler Steve Rehder generates leads by way of those ubiquitous “Take One” boxes often posted in front of homes for sale. Only in his case, the boxes contain six-page, four-color marketing brochures for Rehder Construction, Los Gatos, Calif....

     
  • Sales School: Speaking The Language

    Challenge: A growing percentage of your market speaks little or no English, and your sales staff speaks only English.

     
  • Marketing yourself to the neighbors

    When your next big project begins, introduce yourself to the neighbors. “If you take just a few minutes to tell them what you're doing and how long it's going to take, their body language changes before your eyes,” says Steve Klitsch, who owns Creative Concepts Remodeling in Germantown, Md.

     
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    Marketing Workshop/Photography

    Former professional photographer Terry Dinning visually documents every project for Dinning Builders, East Lansing, Mich. He describes his camera, a Kodak DX 6440 digital, as “a fantastic tool” for many purposes, such as creating estimates, tracking progress, and troubleshooting problems that arise...

     

BOTTOM LINE

  • IRS 2006 Mileage Rates

    Beginning Jan. 1, 2006, the standard mileage rates used to calculate the deductible costs of operating an automobile (including vans, pickups, or panel trucks) for business purposes will be 44.5 cents per mile for business miles driven.

     
  • Escrow Accounts

    Contractors in New York state are required by law to place initial deposits in an escrow account. Remodeler Dett Otterbeck of Otterbeck Builders in Castleton, N.Y., says the practice works well for his company. When he receives the first payment on a project, he puts that money in an escrow...

     
  • Insuring the Best

    Ben Morey of Morey Construction understands that purchasing insurance is hard for general contractors —and even harder for subcontractors. The owner of this design/build business in Signal Hills, Calif., asks his insurance company for quotes for his subcontractors.

     

BY DESIGN

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    Double Duty

    The owners of this Madison, Wis., Cape Cod, wanted a second garage and a screened porch that was attached to the house (to replace the screened gazebo out in the yard). Designers at Architectural Building Arts (ABA) could have converted the existing one-car garage into a screened porch and added a...

     
  • Color Coated

    Good design with paint is not about choosing what color to use but, rather, understanding how colors work. That's what the folks at Sherwin Williams learned when, while developing

     

FIELD NOTES

  • Lingo for Gringos

    The extent of many remodelers'Spanish is “Habla inglés?” But, you'll need more than that to converse with Spanish-speaking workers.

     
  • Anger Management

    Nobody enjoys being confronted by angry clients, but avoiding them “is absolutely the worst thing you can do,” particularly if you're in their home nearly every day, says Beverly Koehn, a consultant to remodelers and builders. “The minute you start avoiding them, you dig yourself into a deeper...

     
  • Inspection Perfection

    Along with production schedules and safety information, the bulletin board we post at jobsites now includes a list of the most common inspection failures in Montgomery County, Md., where we do much of our business.

     

GOOD FORM

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    Customer Profiling

    Jolynn Johnson, president of Crystal Kitchen Center in Crystal, Minn., once thought that many of her clients came to her from Yellow Pages ads. Imagine her surprise when, using the results from this job profile sheet, she learned that not a single one did!

     

Tech at Work

  • Security Resolutions

    Even though we're already into 2006, it's never too late to work on your game plan. Here are three resolutions for data safety and security for the new year. I'll expand on these topics throughout the coming year, so stay tuned.

     
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    Got It? Flaunt It.

    I use 10% of what Excel will do, and the average person probably uses 2%,” says Ed Castle, owner of Ed Castle Construction, a design/build firm in Kensington, Md. Castle creates fairly sophisticated spreadsheets and uses the software, which is a part of Microsoft Office, as a project manager system.

     

Ways + Means

  • People + Skills: Right Person. Right Job.

    Before delegating tasks, you need to choose the best person for each job.

     
  • Separate Work from Your Personal Life

    How do I keep cash flow and employee worries from clouding my personal life and even affecting my sleep?

     
  • New Year's Goals

    Charles Russell was always a strong planner. Early in his career, when he wore most of the hats, he would go off alone on quarterly two-day planning retreats. “It was a struggle. I'd put the whole company plan together, and I'd come back and say, ‘This is it.'”

     
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    Streamline Smaller Projects

    It takes a lot of overhead and management to complete the more than 600 “process points” Orren Pickell Designers and Builders touches on during a remodeling project. That's why it developed a process it calls “Remodel Lite” to deal with smaller jobs.

     

BIG50

CLOSE UP

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    Profile: Keith Alward

    Good parents encourage their children to welcome responsibility, think for themselves, and take risks. Good employers do the same with employees. Having nurtured some of his 36 employees through 20-plus years of progressive growth and responsibility, remodeler Keith Alward (Big50 2002) believes in...

     

FACE OFF

SECOND LOOK

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    Second Look: Dana and Scott Jurak

    After 25 years of remodeling in Plano, Texas, Dana and Scott Jurak (Big50 1991) have left the United States for the crystal beaches of Turks and Caicos. After visiting the Caribbean islands during a scuba diving trip, the couple built a two-unit villa on the island of Providenciales.

     

SOLUTIONS

  • Cost Controls

    The answer to this question for me is twofold: material volatility and labor/subcontractor volatility. When the price of lumber, drywall, concrete, or any other building product is fluctuating, I reduce the amount of time the contract is good for to limit my exposure and also include a...

     

KITCHEN AND BATH

DESIGN CLINIC

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    Light Touches

    Remodeler Janice Donald of Eren Design & Remodeling, Tucson, Ariz., says this kitchen is part of an outdated house that is typical of the area. “They have low ceilings and are chopped up into little rooms,” she notes. The owners of this house wanted to open up their living room, family room, dining...

     

SPEC BOOK

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    Kitchen Lighting

    Pendants, track lighting, and recessed downlights, both decorative and functional, comprise a wide range of lighting options that make the kitchen really shine.

     

Management

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    Education on Appliance Primer

    A new book titled Kitchen Appliances 101: What Works, What Doesn't and Why helps designers and remodelers educate homeowners about appliance options -- and update their own understanding of these features.

     
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    Using Dye on Surfaces

    Benvenuti & Stein uses transparent dyes with its custom cabinet line to create unique finishes that differentiate the Evanston, Ill., remodeling company from its competitors.

     
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    Web Care Guide

    To answer questions about maintaining kitchen products from his clients, Dan Luck added a section to his Web site that includes instructions for the care of cabinetry, engineered stone, and natural stone.

     

REPLACEMENT

DECKS

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    Selling Sunrooms

    Sunroom, solarium, patio cover, porch enclosure, garden room, country room, three-season room, all-season room, conservatory. These are among the many names given to the glassed-in additions that have become popular remodeling accessories. Typically, these structures are discrete units consisting...

     

SIDING

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    Halfhearted

    Sometimes, in the middle of a presentation, with both homeowners present, one suddenly gets up and leaves. This can happen for any number of reasons. For instance, one spouse has to take a child to sports practice or start dinner.

     
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    Simple Scaffolding

    It's not just for small jobs,” says carpenter Mack Thomas of Cambridge, Mass. “We use them all the time for re-siding, working on porches, and building additions.”

     

PRODUCTS

IN FOCUS

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    Worker Gear

    Designed to provide exceptional thermal protection, Perfect Fit Carbtex gloves feature an oxidized outer shell in the fiber that creates a protective barrier to the inner thermoplastic core.

     
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    Caulks, Sealants, and Adhesives Products

    The first of its kind, 890FTS Field-Tintable Silicone sealant allows contractors to tint silicone in the field, expanding their color palette without special orders or cost concerns of over- or under-ordering.

     
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    Flooring

    The latest technology offers a myriad of flooring options without sacrificing style. Aluminum-oxide technology enhances scratch and wear resistance, and color-streaking processes expand the array of available finishes.

     

ON THE JOB

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    Roof-Leak RX

    Slipping shingles. Common causes include using too few fasteners, overdriving and underdriving the fasteners, and driving fasteners (especially staples) at odd angles.

     

TRENDS

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    That's a Wrap!

    Originally made to prevent air and water infiltration, housewrap products now are engineered to serve several purposes. They still act as air barriers, but a greater emphasis is now placed on managing moisture generated from both outside and inside the home.

     
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    Built-In Security

    Fifteen years ago, even high-end homes were unlikely to sport windows that could withstand hurricane-force winds. In 1992, Hurricane Andrew changed that and gave quick birth to an industry — an industry that today has even the attention of non-coastal residents.

     
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    Power Platform

    A tool's productivity is often of greater concern than the battery chemistry that drives it, but the Lithium-ion (Li-ion) battery platform merits closer consideration.

     

LAST WORD

Bench Mark

  • Information Overload

    Ever struggle with too much information? Do you look at your financial reports with no idea how to find the few important numbers? Are you continually befuddled by your inability to locate the true risks in project management despite the amount of detail in your estimates?