FEATURES

  • All Pro

    Coach, salesman extraordinaire, industry statesman, And to knowing how to manage large, high-quality jobs -- his 45-employee company does about 50 remodels a year, worth $4 million.Klein shares his hard-won business mettle through a lifetime of service to the Remodelors Council, the NAHB, and its...

     
  • Spin Masters: Child-Free by Choice

    For every 10 parties who are interested in purchasing our handyman franchise, we find that only one or two are appropriate," Mark Richardson says. "You have to have the staying power to let the baby get out of its diapers," Richardson says.

     
  • Spin Masters

    If life goes according to business plan, an Owens Corning basement finishing system franchise will be Gary Eichhorst's ticket to future retirement. "Once I get it developed the way I want, it will give me an exit strategy because it will have proven revenues year after year."

     
  • Growing Up Smart

    In 1990, Don Strong started Brothers Strong, a house painting company, with his son Michael, in Houston. For Dennis Gehman of the $2.5 million design/build firm Gehman Custom Builder in Harleysville, Pa., the ideal annual growth rate is 20%.

     

Before and After

  • B+A: It Takes a Villa

    Brenneman & Pagenstecher has an open book estimating policy. Peter Pagenstecher says some refer to this method as time and materials with a fixed fee.According to the partners, there are several advantages to this system.

     
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    Before + After: It Takes a Villa

    When architect Dean Brenneman and remodeler Peter Pagenstecher merged their individual companies to create what they refer to as an "architect/build" firm, they envisioned working on exactly the type of project and with exactly the type of client they found at this house in Bethesda, Md. These...

     

Reader Panel

  • Reader Panel: How Fast Should You Grow?

    Most remodelers say they have been surprised by growth, and the group is split on whether growth is necessary to remain healthy and vital. Has your business growth ever been unmanageable? Why? What suffers most?

     

VIEW POINT

FIRST WORD

  • Growth Pains

    The economic boom of the 1990s gave remodelers quite a ride. The pain of growth ceases to be a metaphor and actually begins to affect flesh and bone.

     

News + Notes

  • Remodeling Consumers Are Online

    By Christopher Walker. A study by New York market research firm Scarborough Research this year found that individuals who use the Internet extensively to research and to shop are 19% more likely than the norm to begin a home improvement project.

     
  • NAHB a Big Spender on Capitol Hill

    By Christopher Walker. that figure to attendees at the NAHB Spring board meeting in June. The Center for Responsive Politics, citing Federal Election Commission data released on June 3, reports that 63% of the NAHB's contributions went to Republicans and 37% went to Democrats.

     
  • Whirlpool Owners Sue Over "Schmutz"

    Whirlpool tub manufacturers Jacuzzi, Kohler, and Lasco are the defendants in a class-action lawsuit that charges their tubs persistently spew residue from their jets, denying the tub owners the bathing experience they paid for. The suit, filed by Waco, Texas, attorney John Malesovas, claims the...

     
  • Industry Gets Involved with Charter Schools

    By Christopher Walker. A handful of school districts across the country are partnering with local construction firms and unions to create the next generation of vo-tech schools for high school students. A union-run vo-tech charter in Toledo, Ohio, closed last year because of lack of enrollment, but...

     

MARKET WATCH

  • Slow Recovery

    Confidence falters Consumer confidence fell for the third straight month in August to its lowest level since last November, according to The Conference Board. Leading economic indicators Down for the second straight month was The Conference Board's July Index of Economic Indicators. This reinforces...

     

COMMENTARY

GUEST COLUMNIST

  • Eye on the Ball

    By REMODELING Magazine Staff. Last year, our company grossed $5.7 million. The year before last, we generated $6.5 million worth of work.

     

LINDA CASE

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    Design by Design

    By Linda Case. This month, I'd like to share some ways companies prevent themselves from getting stuck at the design stage. You will not only be imposing client discipline, you'll be imposing discipline on your company not to wallow in the design swamp as so many companies do.

     

WALT STOEPPELWERTH

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    Put Lumberyards to Work

    Today's remodeling customers often research products on the Internet before or during their projects. For this reason, remodelers need a retail showroom to satisfy their customers, although for most, a full-scale showroom is not cost effective.

     

YOUR BUSINESS

Sales and Marketing

  • Wooing Clients With a Web of Marketing

    Here are some tips on how to avoid sending mixed signals with your Web site and materials.

     
  • Full-Time Help

    Dave Bryan of Blackdog Builders, Salem, Mass., wants to more than double the size of his $4 million company in the next several years. --Victoria Downing is president of Remodelers Advantage, Fulton, Md. (301) 490-5620, victoria@remodelersadvantage.com.

     
  • Going With the Grain

    To usher in 2002, Mueller Nicholls sent 5,000, 8-inch-long, 13-ounce 2x4s to 5,000 former clients, prospects, architects, and vendors -- nearly two tons of Douglas fir in all."At $2 apiece to have them milled, printed, shrink-wrapped, labeled, and mailed, Nicholls figured the blocks for solid...

     
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    Remodeling on the Air

    Convince Mike Brunswick, senior producer at Brunswick Media, that your project will dramatically transform the house and that the story behind the remodel is captivating, and you may get the chance to have your work shown to HGTV's 75 million households in three, 21-minute segments. HGTV contracted...

     

BOTTOM LINE

  • M & E Deductions

    Many business-related meals or entertainment expenses are fully or partially deductible.

     
  • Percent-Complete Accounting

    Of the four methods used to recognize income, costs, and profits on construction contracts, cash and accrual are most familiar. The best accounting method for remodeling projects is percentage of completion because it recognizes revenue, cost, and gross profit throughout the life of each contract...

     

BY DESIGN

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    Two Faced

    There is a romantic element to an outdoor room -- the fresh air and the cool breezes add to a certain mystique. Unfortunately, the things that make an outdoor room romantic can also make it annoying -- fresh air can turn to cold air, cool breezes to harsh wind.

     

FIELD NOTES

  • Evaluating the Schedule

    The company owner and/or production manager relies on the schedule to communicate with clients and to meet production goals. If the lead carpenter helps create, or at least evaluates, the schedule, it will make for a smooth transition between management and production.

     
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    Radio Waves

    Mark Sass uses two-way radios for efficient and fast communication between himself, his office administrator, and his carpenters. Plus, he says his workers aren't tempted to have long conversations like they might be with cell phones.

     

Tech at Work

  • Augment QuickBooks For Service Calls

    Software integration is an issue everyone grapples with, and a new program that manages service and warranty calls promises to deliver those needed ties to QuickBooks accounting software. The program is Service Management for QuickBooks, sold by EXR Software of Anacortes, Wash.Lorin Mackay of...

     
  • CAD-Assisted Estimating

    By Joe Stoddard. Many remodelers use CAD to create drawings and sales presentations but skip another important feature: the ability to automatically estimate materials. TurboCAD, AutoCAD, Visio, and other CAD programs all can count and report items on a drawing.

     

Ways + Means

  • Surveys Fine Tune Client Satisfaction

    Companies that depend on repeat and referral leads for business need to know how clients feel about their project -- and the process. That's why, earlier this year, Dave Brady, owner of Oak Design amp; Construction, Oak Park, Ill., rewrote his company's client satisfaction survey.

     
  • Proceed with Caution on Mold

    By Mark Richardson. It may not be there today but, due to reasons beyond your control, it could pop up tomorrow, and you may find yourself liable for remediation and repair. --Mark Richardson is president of Case Design/Remodeling, Bethesda, Md., (301) 229-4600, mrichardson@casedesign.com.

     
  • Leaky Roofer Suckers Contractor

    The owner of J.R. LeFaivre Construction, Taneytown, Md., has subcontractors he uses regularly. So when a roofing contractor (with licenses and insurance) walked in his office looking for work, LeFaivre was noncommittal. This was a big mistake.

     
  • Cover Yourself on Mold Issues

    By Jim Cory. When you tear up the bathroom floor and find mold, it's tempting to just ignore it. But unless you identify the point where water enters or the source of excess humidity -- two common reasons mold grows -- simply repairing and replacing the floor leaves the homeowner uninformed and the...

     

BIG50

CLOSE UP

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    Profile: Mat Vivona Jr.

    Father & Son Construction of Troy, Mich., was one of our first Big 50 contractors in 1986. Then-owner Mat Vivona promoted the $10 million company on the side of a hot air balloon, as well as on refrigerator magnets and pizza boxes (he also owned pizzerias). Although more jobs now come from...

     

FACE OFF

SECOND LOOK

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    Second Look: Deva Rajan

    After 35 years in remodeling, Deva Rajan has handed the reins of Canyon Construction over to a 10-year employee. Five years ago, Chris Avant approached Rajan with a proposal to buy the company.

     

SOLUTIONS

  • Past Due

    If we do have a client holding out, I first send out a statement saying there was an unpaid balance.

     

KITCHEN AND BATH

DESIGN CLINIC

  • K&B Remodeling Survey

    According to a survey conducted REMODELING magazine, about 27% of projects completed by remodeling companies in 2001 involved kitchens and 23% involved baths. The top resources remodelers say they use to help their clients choose products are product samples, catalogs, visits to completed projects...

     
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    Making Kitchens Accessible

    It falls to designers to educate homeowners about including accessible designs and appliances in their kitchens.In general, Lefkovich says, the room should have enough space for a wheelchair or walker. Johnson says some companies offer wall ovens with knobs on the side or indicators in Braille...

     

SPEC BOOK

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    Laminate Countertops

    Far from ordinary, laminate countertops can mimic almost anything or have a look all their own. Traditional styles are highlighted by wood tones or realistic granite looks while textured metals and playful colors brighten rooms by not blending in. A few manufacturers also offer custom products for...

     

REPLACEMENT

DECKS

  • A Few Good Women

    By Phil Rea. A: I once said I thought women would be represented in remodeling sales the way they're represented in real estate sales. --Phil Rea is president of Phil Rea and Associates, a firm offering sales consulting, motivational speaking, and a monthly newsletter.

     
  • The Days of Wood-Only Deck Railings Are Gone

    The days of the perfunctory wood railing system for a wood deck are gone. A huge variety of materials are now available -- vinyl, steel, aluminum, composites, wood/resin, plexiglass -- to provide safety with a unique look. Of course, wood itself is still available, as well.

     

SIDING

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    Fiber Cement Gives an Edge

    Armor Siding Co. is something of a rare bird among vinyl siding contractors in Traverse City, Mich. That's because the company also offers fiber cement. Owner Jeff Armor says that until three years ago, Armor Siding had never done a fiber cement job.

     

PRODUCTS

IN FOCUS

  • High Tech Job Tools

    The LaserMark MP5 offers plumb, level, and square calculations instantly up to 100 feet. The DW077 fully automatic self-leveling cordless rotary laser features an out-of-level shut-off feature, an easy-to-use control panel, one-button leveling, and a wireless remote control.

     
  • Lighting Solutions, Ideas

    The Glover Collection of lighting fixtures features design influences from the Arts & Crafts and English revival movements. Designed for a range of residential and commercial applications, the Ambiance Linear System includes a low-profile track system with clean lines and a range of pendant and...

     
  • Home Theater

    According to the Consumer Electronics Association, manufacturers will sell 3 million home theater system and component packages this year, with a total worth of about $1.1 billion. And as consumers get improved quality out of their DVDs, they are opting to upgrade to better televisions and speaker...

     

ON THE JOB

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    Braced for Savings

    Here are three "space-and-brace" metal products that could save you on that time and materials. The first two have dual functions: They provide 24-inch spacing while setting trusses and, because of their low profile, you can sheath right over them. You'll still have to nail a strong back to the...

     

READERS CHOICE

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    Reader's Choice

    Gary Porter recommends Air Vent ridge vents to his clients because they help draw out hot air, keep homes cooler, reduce air conditioning costs, and prevent ice dams and icicles. Remodeler: Clay Baker, CLC Company: Hurst Total Home, Kettering, Ohio Product: Makita's 71/4-inch circular saw, model...

     

TRENDS

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    On the Level

    By Katy Tomasulo. Laser levels can turn a two- or three-man job into a one-man operation. "I think that our company will be able to [teach] the benefits of lasers to people who aren't aware [of them] to help grow the market," Silveira says.

     
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    Red, White, and Glue

    By Katy Tomasulo. From the house to the pickup to the jobsite, duct tape is a lot of things to a lot of people. But the product showed more form than function last June as it blanketed New York City's Union Square Park in a patriotic display of the red, white, and blue.

     
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    Home Elevators Provide Alternative to Moving Out

    People are looking for convenience, flexibility, and added value to their home, and a home elevator really addresses those needs." The Windsor from Access Industries offers the look of a traditional elevator but blends in behind interior doors and does not require a pit.

     

LAST WORD

Bench Mark

  • Overhead Control

    (The data comes from Business Networks, but the identity of the company remains unknown to us.)The result was a less than 1% fluctuation in gross profit.More important is the way Company A has planned for the rapid growth of the past three years.