-
Fear seems to be driving some homeowners to hire home inspectors to review the work of remodelers. “They want checks and balances. We're brought in as a consultant — as an objective third party,” says Stephen Gladstone, president of the American Society of Home Inspectors (
-
When a job is finished, everyone is ready to move on. That's why it's so hard to field service calls. But, says Craig Weber, “if you deal with 10 headaches right away, it becomes a routine process.”
-
Is your office clean and professional? Are there weeds outside, or litter? Are office windows clean? Are signs broken? (All these things could indicate sloppy service.) What do offices look like in off hours? Are the lights working? Are materials left about?
-
There are few things more frustrating than thinking you've been doing great on a certain job, only to have it blow up in your face at the end. After that happened a couple of times to Bryan Soth and Dwight Sailer, owners of HighCraft Builders in Fort Collins, Colo., they set about devising a way to...
-
Opinion Research Corp. recently surveyed approximately 400 adults who had remodeled in the past few years.
-
Houston remodeler Don Strong says the carpet protector he has used for eight years shows his clients that his company is dedicated to protecting their homes. The president of Brothers Strong says the durable plastic sheets last for weeks on the jobsite.
-
Visit any Pizza Hut or IHOP across the country and you'll find a comment card on your table, asking you to rate the quality of your meal, speed of service, and the friendliness of your server. Yet few contractors have customer satisfaction surveys, and even fewer have effective ones.
-
A study prescribes specific and proven methods that deliver superior customer service and achieve extraordinary levels of buyer satisfaction.