Showing consideration toward the neighbors may not be at the top of a project to-do list, but when one job might last six to eight months, it’s imperative.
How to combat consumer complaints such as "He disappeared after I paid the bill."
Once the project is sold, it's up to your production folks to keep clients happy.
The waves of unhappy e-mails came rolling in. “Why do we have to do this?” “I'm too busy for ‘homework' that doesn't seem to lead anywhere.”
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Homeowners sometimes complain that their remodeler didn't show up for days at a time and they didn't know why, or that they weren't aware of what they might need to do to facilitate the remodeling process. It all comes down to communication.
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Guide clients to products and features that fit the lifestyle they desire.
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Clean jobsites are half the battle of keeping homeowners happy. Remodelers' best practices fall into four categories.
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A remodeler also needs to be alerted to threats to the health of his business. But unlike a canary, which croaks to signal danger, you need monitoring tools that you can use over and over again, and that are sensitive enough to give you enough time to resuscitate your operation.
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First impressions will always count, but final impressions are more likely to have an impact on referrals and repeat business.
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What, specifically, do you do with information received from customer satisfaction surveys?