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Homeowners tend to want personal references for remodelers they are considering hiring. Michael Lee lays out strategies for one new business owner who has construction experience alone.
Tips on going the extra mile for remodeling clients
Customer communication is key to ensuring that this Big50 remodeler has satisfied customers and abundant referrals.
How do you teach your employees and subcontractors customer service skills?
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It is essential that your employees put their best foot forward when connecting with clients.
Steps a remodeler can take to appease a disgruntled client during the remodeling project.
When information technology specialist and homeowner Bruce Johnson and his wife remodeled their kitchen a few years ago, the couple’s busy weekday work schedules and family-centric weekends made it difficult for them to meet with the designer.
By building on the same business model he had when named Big50 in 1994, the owner of Stephen C. Gidley Inc., in Darien, Conn., doubled his sales volume from $1.6 million in 1994 to $3 million today.
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A few years ago, my wife, Elaine, and I visited Italy on our first and only vacation abroad to date. We stayed a week in Florence, a city with more art per square foot than anywhere on the planet.
According to Gary Stebnitz, owner of Kustom Kitchen Designs, in Delavan, Wis., sometimes the best time to show a potential client how much you care about your customers is after you’ve lost their business.