Clear, effective communication with your clients and your team is a challenge, but it's a goal worth striving for.
Shari Perez and Graham Vandergrift of Southwest Airlines reveal how the airline motivates employees to deliver heartfelt, outstanding customer service.
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With more consumers researching companies online and ranking their services through consumer-oriented social evaluation websites, it pays to be proactive in maintaining your online reputation.
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A client feedback process throughout a remodeling job ensures that you address issues as they arise. The result: happy clients and more referrals.
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By leveraging the day-to-day contact your production staff have with homeowners, you can build trust, improve profits, and sail through change orders.
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Getting all your employees to work on providing top-notch customer service will help turn clients into fans.
A Virginia remodeling company offers its employees a monetary award for ideas that save clients money.
One remodeler gathers all appliance information, contracts, and more into a binder to create an owner's manual for clients.
Using job cost percentages aids one remodeler in value-engineering and helps clients stay on budget.
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Building on strengths and updating its marketing focus keeps leads coming in for this San Diego remodeling company.