Rick Hjelm

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Safe House: Benefits of Holding Site-Specific Safety Meetings Safe House: Benefits of Holding Site-Specific Safety Meetings

The steps one remodeler takes to ensure that his crews and subcontractors are safe on site. More

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Trash Talk: How to Set up a Jobsite Recycling Program Trash Talk: How to Set up a Jobsite Recycling Program

Jobsite recycling is an idea whose time has come. Here are some tips to help you set up your company's recycling program. More

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Promoting Range: A Bold, Simple Print Ad Tells the Company Story Promoting Range: A Bold, Simple Print Ad Tells the Company Story

This magazine ad campaign aims to both build brand and educate consumers about the company's range of work. More

Preparing for the future of your business
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Preparing for the future of your business

Succession planning, a rarity in the industry just a decade or two ago, has become... More

Firm focuses on exclusivity and high quality
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Firm focuses on exclusivity and high quality

Rick Hjelm of Phase II General Contractors likes to keep a tight focus on his... More

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Rewarding employees for extra effort

To communicate the importance of customer service and to build a strong reputation for his staff of eight, as well as subcontractors, the president of Phase II General Contractors in Lakewood, Wash., instituted a simple reward system. More

Tour de Force
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Tour de Force

The phones ring off the hook for about two weeks every fall at Phase II, says Rick... More

Survey about remodeling businesses on the Web
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Survey about remodeling businesses on the Web

This month's Reader Panel shows that remodelers are still on the on-ramp to the... More

Managing and training your field crew
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Managing and training your field crew

Managing field crews requires constant monitoring of systems and training. More

Remodelers Should Mimic Japanese When It Comes to Customer Service
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Remodelers Should Mimic Japanese When It Comes to Customer Service

The Japanese have shown me that American business doesn't have a clue about... More

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