Michael Tenhulzen

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How to manage customer backlogs

With half the 120 million homes nationwide having been built before the bicentennial, new-home prices spiking, and built-up equity burning holes in homeowners' pockets, most remodelers have more work than they can handle. Some sit on 18-month-plus backlogs and mentally salivate as they watch their slice of the remodeling market's $199 billion pie fatten. Read more

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Deconstructing Generation X

Gen Xers are entering their peak earning years with a sufficiently different set of experiences and expectations that could rewrite the rules of remodeling relationships. Time to log on, open up, and take the time to explain things. Read more

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