David Merrill

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Renovating for Multiple Generations? Beware of Surprise Needs

Families that want to stay together don't always want to stay together nonstop More

Customer surveys can provide remodelers with valuable information
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Customer surveys can provide remodelers with valuable information

Bowers Construction, McLean, Va., has been conducting post-job customer surveys... More

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Customer Service Training

Although a company's field staff has a huge influence on a customer's ultimate satisfaction, few companies provide customer service training to this critical group of employees. For David Merrill, president of Merrill Contracting, Arlington, Va., customer service is one of the most important aspects of his company's success. More

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Retainer Agreement with Architect's Clients

David Merrill, president of Merrill Contracting, Arlington, Va., has worked with architects for years -- and sometimes he would even get the jobs they asked him to consult on. Merrill decided to make a major change in the way he deals with the architects. More

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