Bob Fleming

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Focus Your Culture on Service Excellence

There's a definite correlation between a company's success and how it works to exceed customer expectations and, ultimately, customer satisfaction. More

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Focal Pointers Focal Pointers

Remodelers weigh in with tips and tricks on working with standalone tubs. More

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Apple of My i: Advantages of Using the iPad in Client Presentations Apple of My i: Advantages of Using the iPad in Client Presentations

Some remodelers and their salespeople are embracing the iPad as a more powerful presentation tool. More

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Solar: Does It Really Offer a Golden Opportunity? Solar: Does It Really Offer a Golden Opportunity?

Though, to date, demand for solar systems has been low, the hope is that tax incentives will help push consumers into investing in solar power. More

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Remodelers: Laying Off or Ramping Up for a Rebound? Remodelers: Laying Off or Ramping Up for a Rebound?

Remodelers face tough decisions on new low-volume realities for staffing. More

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Small Jobs Keep Remodelers Working Small Jobs Keep Remodelers Working

Be prepared to market and sell small projects in a downturn. More

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Hiring and Firing Best Practices

What you need to know before making the decisions that change the face of your company. More

Employee Reviews
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Employee Reviews

Remodeler Bob Fleming uses this employee review form to establish an honest... More

Bringing Design In-House Can Improve Client Experience and Your Bottom Line
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Bringing Design In-House Can Improve Client Experience and Your Bottom Line

Hiring full-time designers can not only improve the client experience but give a... More

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Distributing gifts to clients

Distributing gifts to clients... More

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