Trace Ventures

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The Client-to-Employee Feedback Loop: a Positive Reinforcement The Client-to-Employee Feedback Loop: a Positive Reinforcement

Remodelers find positive client feedback an especially strong motivational tool in a difficult economy. More

Purchase Order Power
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Purchase Order Power

Purchase orders help remodelers not only keep track of estimates and costs, but... More

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Getting Client Feedback

A client feedback process throughout a remodeling job ensures that you address issues as they arise. The result: happy clients and more referrals. More

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Mental Shift

Soon after transitioning from cost-plus pricing to a fixed-price system, Art Stinson's Trace Ventures ran into trouble with slippage. Stinson says the Nashville, Tenn., company was mired in a cost-plus mentality that allowed for imprecise estimates, and unforeseen costs (if they weren't due to a Trace mistake) were being passed on to the homeowner. More

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