There have been plenty of user-perspective articles on smart home gadgets with consumers describing their experience buying, installing, and using (and sometimes returning) smart home devices, from lights to thermostats. One thing that's been clear: nothing always works like it says it will.
That sentiment was solidified this week when Support.com released a survey of 3,000 consumers regarding the technology in their homes and the barriers to adoption. The most apparent problem is people are paying a lot of money for a lack of performance. Overall, the survey noted dissatisfaction in four key areas, writes Jason Knott for CE Pro:
Complexity: The complexity of installing and configuring smart home systems is already frustrating users and causing hesitation in potential buyers.
Cost: Despite the enhanced value to a home, the perceived cost of smart home systems is a deterrent for many consumers.
Self-Service: Smart-home owners and potential buyers want to be able to install and fix smart-home devices and systems themselves, but potential buyers—who may be less technology-adept—still perceive the systems as too complex, and are concerned that they won’t be able to fix issues on their own.
Support: Because of the disparate nature of smart home devices available from multiple manufacturers and service providers, both owners and potential buyers are unsure where to turn for service and support.