Are you responsible for sabotaging your company’s reputation?
Writing for Remodelers Advantage, Paul Winans probes readers to think about how their actions are being interpreted by their clients. What messages, verbal or otherwise, are you sending to your team as a leader. If you’re constantly in a bad mood, that negative behavior is going to rub off on your team and in turn, onto your client.
"Do you say one thing but demonstrate something else? Could any member of your team tell you what they think is very important to keep in mind when they are representing your company?"