Remodeling: Customer Satisfaction

Responding to Online Reviews

Thu, 16 May 2013 06:11:14 EST

Follow these eight steps to respond to reviews and manage your online reputation.

Manage Personality, Policy To Forestall Jobsite Conflict

Thu, 25 Apr 2013 01:42:19 EST

Matching project manager to homeowner by personality type, and having a policy on homeowner jobsite visits, helps avoid conflicts that can turn toxic.

Degnan Design Builders Goes the Extra Mile for an Ailing Client

Thu, 25 Apr 2013 01:28:26 EST

Cara Leucht, office manager at Degnan Design Build in Wisconsin, tells about how her company did a late-night laundry room install.

The Webs They Weave: What Norman Rockwell Can Teach You About Angie's List

Thu, 25 Apr 2013 01:58:24 EST

Online reviews are a relatively recent and powerful trend. But Craig Webb's editorial points out that the basic concept is not new.

Improve Your Customer Service By Sweating the Small Stuff

Thu, 25 Apr 2013 01:56:58 EST

Don't just look at the big picture--pay attention to the little things.

The Power of Gratitude: Take a Tip From Hotel Customer Service

Tue, 9 Apr 2013 09:27:01 EST

Inspired by a hotel stay, industry consultant Paul Winans writes about a small but effective way to make clients feel special.

Q&A With Morgan Remmers, Yelp's Manager of Local Business Outreach

Tue, 9 Apr 2013 10:48:36 EST

Your customers are online posting opinions, and it's important to understand how that process works. REMODELING talks with Morgan Remmers of Yelp about online reviews.

A Simple Menu for Communication Success

Wed, 27 Mar 2013 04:14:46 EST

Industry consultant Paul Winans blogs about ways to improve communication skills with your clients to help increase sales.

The Good and the Ugly: Smart Companies Check Online Reviews Daily

Wed, 6 Mar 2013 06:25:23 EST

More and more consumers are reading online reviews of local businesses. It's wise to know what they're seeing.

Having a Tough Conversation: Handling Demanding Clients

Fri, 17 May 2013 08:53:42 EST

Kathy Shertzer blogs about how to have difficult conversations with demanding clients.

Are You up for It? Challenging the Online Review Sites

Wed, 20 Feb 2013 05:15:07 EST

GuildQuality president Geoff Graham argues that Yelp isn't working well for the remodeling industry. Is there a solution?

How a Structured Sales Process Benefits Your Clients and Your Company

Fri, 8 Feb 2013 02:35:20 EST

Richard Steven describes how using your production schedule as inspiration to create a sales schedule keeps clients and your company on track.

Setting Up a Customer Quality Control Program

Fri, 8 Feb 2013 02:34:00 EST

Construction industry attorney D.S. Berenson offers tips for creating a process to ensure happy customers and to effectively handle any compaints.

Don't Believe the Hype: People Matter More Than Metrics

Fri, 8 Feb 2013 02:33:51 EST

Michael Anschel offers a reminder: Despite the platitudes that business leaders have been spouting off for eons, it really is the people who matter the most, both inside and outside your company.

The Human Link in Social Media: People As Content Links

Fri, 8 Feb 2013 02:33:05 EST

Internet marketing consultant Chris Marentis says that people are the new content links in the world of social media.

How 'CRAP' and Delivering Exceptional Results to Your Clients Are Related

Fri, 8 Feb 2013 02:32:49 EST

Blogger Paul Winans talks about how the remodeler of his home consistently paid attention to detail to deliver an outstanding remodeling experience.

No Regrets: Pre-Drywall Inspection

Fri, 8 Feb 2013 02:31:09 EST

Meeting with clients to review the position of switches, outlets, and other items before drywall is installed.

Past Imperfection: Promptly Fixing a Fault Builds Client Trust

Fri, 8 Feb 2013 02:30:29 EST

The way a remodeler dealt with an imperfection in work just completed, helped the client trust the company even more.

Silver Celebration: Marking a Remodeling Company's 25-year Anniversary

Fri, 8 Feb 2013 02:30:24 EST

A remodeler celebrates with a party and a new logo -- and the occasion comes to mean more than just a marketing event.

Going Viral: Viral Marketing Tips for Remodelers

Fri, 8 Feb 2013 02:30:21 EST

Dan Glickman shows how providing memorable service will have your clients spreading the word about your company.