Follow these eight steps to respond to reviews and manage your online reputation.
Matching project manager to homeowner by personality type, and having a policy on homeowner jobsite visits, helps avoid conflicts that can turn toxic.
Cara Leucht, office manager at Degnan Design Build in Wisconsin, tells about how her company did a late-night laundry room install.
Online reviews are a relatively recent and powerful trend. But Craig Webb's editorial points out that the basic concept is not new.
Don't just look at the big picture--pay attention to the little things.
Inspired by a hotel stay, industry consultant Paul Winans writes about a small but effective way to make clients feel special.
Your customers are online posting opinions, and it's important to understand how that process works. REMODELING talks with Morgan Remmers of Yelp about online reviews.
Industry consultant Paul Winans blogs about ways to improve communication skills with your clients to help increase sales.
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More and more consumers are reading online reviews of local businesses. It's wise to know what they're seeing.
Kathy Shertzer blogs about how to have difficult conversations with demanding clients.