June 2008 Table of Contents

Features
Engineering the Customer Experience, Part 3: the Closeout Process Engineering the Customer Experience, Part 3: the Closeout Process

How to combat consumer complaints such as "He disappeared after I paid the bill." Read more

Parallel Lives Parallel Lives

Remodelers, it turns out, haven't cornered the market on small-business stories characterized by humble beginnings, difficult odds, and the ultimately irresistible call to entrepreneurship. Here's a look at a few entrepreneurs who have suffered the ups and down and had to change their business to survive the forces of the market. Their experiences might jibe with yours, and their insights, we hope, will inspire new thinking that helps to sustain your company as well. Read more

Survey data on green remodeling Survey data on green remodeling

These days, the remodeling industry is abuzz with talk of the "green" revolution. Read more

Close X