Other stories by Rick Provost

  • What's in Your Contract?

    Learn from your mistakes and update your contracts so that they reflect lessons learned from situations that cost you time, money, or customer goodwill.

  • Creating a Safe Workplace

    Web columnist Rick Provost helps educate remodelers about OSHA's rules and offices so that they can create a safer workplace.

  • Big-Box Installed Services, Part 3: Materials and Warranties

    Detailed management of big-box installed sales including warranties, supplies, materials, and contracts.

  • Big-Box Installed Services Part 2: Design Standards

    In part two of his series, Web columnist Rick Provost addresses the difficulty of creating a pricing structure for design features that works for both the remodeler and the retailer

  • Big-Box Installed Services, Part I

    In the first of a three-part series, Web columnist Rick Provost explains the pros and cons of working with large hardware retailers on installed sales.

  • Help With Trouble Customers

    An Angie’s List-type website provides a view from the other side and helps businesses avoid problem customers.

  • Building Client Relationships

    The more you know about your clients, the stronger the relationship you can build with them.

  • Documenting Systems: Where to Start

    Documenting how to operate your company can help improve productivity and profitability.

  • The Buck Stops Where?

    As an owner, you hold your staff accountable for their goals, but who holds you accountable? If you set goals for yourself and don’t meet them, who will take you to task for it?

  • Restoration Frustration

    Restoration is a complex business and might be outside of a remodeler's sweet spot, but there is a way to participate.