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Other stories by Richard Feeley

• Stake Your Claims: Planning for the Bad Stuff Is Good Business

  Attorney Richard Feeley discusses the importance of having the right -- and right amount of -- insurance to protect your company.

• Moving Right Along: Keep Your Project on Schedule Regardless of a Client Dispute

  How to manage complex customer disputes when a customer demands compensation.

• Resolution Solution for Customer Disputes, Part 1

  A clear process is key to effectively resolving customer disputes. Here are the steps necessary to create that process.

• You Know You Need It: Building Effective Dispute Resolution Processes

  Your company's customer service may be great -- for jobs that go smoothly -- but it's important to have an effective plan for resolving issues on those jobs that don't.

• Screening Potential Employees for Criminal Activity Is Smart Business

  RICHARD FEELEY on why a criminal background check is a must -- you owe it to your clients to make sure your employees are trustworthy.

• Change Order? Get It in Writing

  Remodelers can save themselves a lot of trouble by ensuring that they define a clear change-order process and closely adhere to it.

• Three Days' Grace: The Customer's Right to Cancel the Job

  The customer's right to rescind the job is an essential notification to include in your construction contracts.

• ByLaw: Setting Expectations: Avoid Disputes and Client Misunderstandings

  If you're clear about the remodeling process and set reasonable expectations with your clients, you're assured of a better outcome.

• Within Limits: Build Protections Into Your Subcontracts

  You are responsible for what happens on your jobsites, but your subcontracts can protect you from subcontractor negligence and faulty workmanship.

• Bylaw: Comply to Thrive: Ways to Minimize Government Scrutiny of Your Business

  Build compliance into your operations and create partnerships with regulators to minimize government interference in your business.