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Attorney Richard Feeley discusses the importance of having the right -- and right amount of -- insurance to protect your company.
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How to manage complex customer disputes when a customer demands compensation.
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A clear process is key to effectively resolving customer disputes. Here are the steps necessary to create that process.
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Your company's customer service may be great -- for jobs that go smoothly -- but it's important to have an effective plan for resolving issues on those jobs that don't.
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RICHARD FEELEY on why a criminal background check is a must -- you owe it to your clients to make sure your employees are trustworthy.
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Remodelers can save themselves a lot of trouble by ensuring that they define a clear change-order process and closely adhere to it.
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The customer's right to rescind the job is an essential notification to include in your construction contracts.
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If you're clear about the remodeling process and set reasonable expectations with your clients, you're assured of a better outcome.
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You are responsible for what happens on your jobsites, but your subcontracts can protect you from subcontractor negligence and faulty workmanship.
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Build compliance into your operations and create partnerships with regulators to minimize government interference in your business.