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Other stories by Andy Hannan

• Improve Your Customer Service By Sweating the Small Stuff

  Don't just look at the big picture--pay attention to the little things.

• Pros Who Know: Tap Manufacturers and Suppliers for Training

  Turn to product experts to train your crews on correct product installation and to boost your employees' product knowledge.

• Empower and Lead: Encouraging Employee Autonomy

  ANDY HANNAN on what's to be gained by communicating decision-making authority to employees and subcontractors.

• We Are Family: Building and Maintaining Company Culture in the Field

  ANDY HANNAN: Hiring the right employees and emphasizing customer service helps maintain company culture in the field and ensures customer satisfaction.

• Small-Project Strategies

  ANDY HANNAN: Streamlining selections on small projects to keep these jobs on track and profitable.

• Team Effort: Getting Everyone on Your Team to Step up to the Plate

  It's important for all your team members — both new and seasoned guys — to pitch in to give clients a positive experience and guarantee the success of the company.

• Laptop Benefits: Computers on the Jobsite

  Arming the superintendent with a laptop proves to be a boon to communication and efficiency.

• Roadmap to Success: The Importance of Effective Scheduling

  Schedules provide a snapshot of active, completed, and future tasks. Don't underestimate how important effective scheduling is to your success.

• Andy Hannan: Fresh Start

  What will your company look like in 2011? Can you organize your company to operate more efficiently and make small jobs pay?

• Morale Boost: Helping Your Crew Feel Positive When Times Are Tough

  Keeping up employee morale while contending with staff lay-offs and pay cuts is a challenge. Small gestures can be meaningful ways to boost morale.