GAME, SET, MATCH!
Credit: Jason Schneider
The recent downturn has flooded the remodeling market with former new-home builders and subcontractors trying to keep their hand in and displaced and laid-off workers looking to make ends meet. Most established companies are having a hard time competing against the impossibly low prices offered by these interlopers, but some have met the challenge. Here’s how three remodelers came out winners.
Hull Homes, of Fort Worth, Texas, recently went up against a fly-by-night competitor who didn’t know much about the historical and architecturally significant properties that are Hull’s specialty. “The other guy said he could do the job cheaper than anyone else,” says owner Brent Hull, “but he didn’t know what he was doing.”
The initial budget to remodel the circa-1938 Colonial revival house, complete with a 1960s addition, was $500,000; Hull bid $600,000, and the competitor came in at $485,000 (a fact Hull learned from the project’s interior designer). To justify the higher bid, Hull focused on his company’s design capabilities, emphasizing the home’s historical significance, and the need to preserve the property’s value with a “blended” approach that incorporated the original structure and the addition. Hull presented an open-book budget, including all of his firm’s material and labor costs. “We made it transparent for the homeowners,” he says, “and told them that if they went with our design/build model, they wouldn’t have to spend an additional $10,000 to $30,000 on architectural plans.”
The pitch worked, and since the project was completed in late-2010, Hull has received referrals from the homeowners. The experience taught him how to “separate his professional remodeling practice from the knuckleheads,” he says. “There are a lot of guys who claim to be the cheapest or the fastest, but when you’re the one who can show design ideas, complete budgets, references, and proven systems, you’ll win out.”
When Ben Trannel, owner of Case Handyman and Remodeling of West Des Moines, Iowa, received a referral to bid on a residential window replacement project, lead paint regulations were one of his first concerns. The home, built in 1977, was occupied by a family with young children and located in a state with a high rate of childhood lead poisoning. “The homeowners asked the other contractor about the issue,” says Trannel, who is lead-safe certified, “and he told them not to worry about it.”
Trannel saw his opportunity and educated the homeowners on the lead paint issue and the cost of complying with Iowa’s new regulations. Despite a tight budget, Trannel’s professionalism, coupled with the desire to prevent their young children from ingesting lead paint, helped the homeowners decide to reject the competitor’s lower bid. Trannel’s company has since completed several other projects for this client and has also bid on a master bathroom remodel. “You gain points by being open about additional costs and implications,” Trannel says.
In 2010, a long-time customer of Artery Remodeling, in Frederick, Md., came to Jim Weaver, the company’s sales manager, to talk about what they would actually get in return for their investment in a kitchen remodel. After getting bids from several contractors, Weaver says, “They could see that they were being hoodwinked, and that the other contractor wasn’t going to provide a complete job.”
The project included relocation of the kitchen, which could create unexpected costs. “I told the client that we don’t have X-ray eyes,” Weaver says, “but that we do have enough experience to know what could be there and how much it would cost to deal with.”
Weaver also saw an advantage in accommodating the clients’ busy schedules, which found them leaving early in the morning and not returning home until after 6:30 p.m. “They needed an all-inclusive, turnkey package with no surprises,” Weaver says, “and that’s what we were offering.”
Artery Remodeling won the bid and completed the project in late-2010. Weaver says that the experience validated his way of breaking down proposals into small, digestible pieces that the consumer understands. “Even if the bids are similar in price, they may not always be the same in scope,” Weaver says. “Make the consumer understand that ahead of time and include all of the fine details in your contract and you’ll have a better chance of winning the project.” —Bridget McCrea is a freelance writer in Dunedin, Fla.
Credit: Jason Schneider
Installing a ceiling fan is easy, right? To you. But not to the average homeowner. Which suits Daryl Rose just fine.
Rose, owner of Get Dwell, one of more than 75 handyman companies in the Chicago area, daily dispatches his seven technicians to troubleshoot leaks, install locks, fix screens, and demolish ice dams.
Although sheer need drives a huge demand for handyman services and replacement jobs, few remodelers want to bother with a ceiling fan or a new roof, unless it’s a favor to loyal clients. But with large projects a scarcity, many remodelers have ventured into maintenance, repair, and even replacement jobs to keep crews busy and cash flowing. If you’re thinking about going in that direction, the key question is why.
“If your approach is: ‘I am doing it now because I have to and I can’t wait until I don’t have to,’ that’s the wrong approach,” says Ken Moeslein, CEO of Legacy Remodeling, a Pittsburgh company that does both replacement and design/build contracting. Better, he says, to ask yourself: “Is this a part of the business I really want to be in and grow in, or is it simply to hold me over until business comes back?”
Separation Is Key
Companies that have taken on handyman or replacement work find challenges — generating leads, finding installers, pricing for profitability — that are best resolved by creating a separate division. In September 2009, for instance, David Adams, owner of Design Builders & Remodeling, in Ridgefield, Conn., entered the replacement market by launching New England Window & Door Co. with its own phone number, salesperson, and marketing. “We didn’t want to be seen as a remodeling company offering replacement products,” says general manager John Bedosky. “We wanted to be seen as a stand-alone replacement company with separate ads and a separate budget.”
Before establishing New England Window, DB&R created a marketing campaign, found seasoned window installers, and hired an experienced salesperson. Last year volume topped $1 million, and the goal is to reach $3 million in the next few years.
Separate management can also make a critical difference. Jason Larson, owner of Lars Construction, in San Diego, built JayCor, the window company he started in 2001, into a $2 million business. He found that the vinyl window industry is hypercompetitive, that he was selling “a commodity rather than a skill,” and that JayCor was a “huge distraction” from his design/build business. Four years later, he sold the window business.
It’s easier to go from replacement to full-service than vice versa — so say companies that have made the transition. Replacement jobs are small and turn quickly. Legacy Remodeling, for instance, might wrap up five or six window jobs in a day. Those jobs, Moeslein says, not only have to be closed out and collected, but a half-dozen new jobs started the next day, and the day after that. And compared with parent company DB&R’s average job size of $100,000, New England Window averages $7,400 per job. Few design/build remodelers have the systems to manage that level of activity.
The best way to go may be to align your operation with handyman or replacement companies you can recommend in the event that customers ask if your company “does that kind of work.” Get Dwell, for instance, recommends an area remodeler for more complex projects, including kitchens, who in turn refers back his many requests for handyman work. “The last thing he wants to do is fix a squeaky floor,” Rose says. “We love it.”
Energy Goes Local
Credit: Jason Schneider
The federal energy programs that everyone was talking about last spring appear to be hopelessly stalled. The Home Star legislation introduced last year would have provided rebates to homeowners for energy-efficient retrofits for windows, insulation, and HVAC. Approved by the House, it currently awaits Senate action, and proponents of the program can’t guess how it will progress with the new Congress.
The residential energy-efficient retrofit market took another hit when Fannie Mae and Freddie Mac decided to deny mortgages to homeowners who financed energy work using Property Assessed Clean Energy (PACE) programs, which would have provided homeowners with up-front money needed for the upgrades, allowing them to pay for the work over time via their property taxes.
Current hopes for energy retrofit financing are pinned to the PowerSaver Loan program, currently in its pilot phase. Under that program, the Federal Housing Administration (FHA) would provide mortgage insurance for low-cost loans offered by private lenders. Lenders who lower interest rates and provide other borrower benefits may also be eligible for incentive grants.
Instead of waiting for federal programs, the California Energy Commission and the California Public Utilities Commission are bringing together utilities and local programs under one umbrella called Energy Upgrade California (EUC).
According to Panama Bartholomy, the Energy Commission’s deputy director of the Energy Efficiency and Renewables Division, in Sacramento, “The money can go farther if you coordinate.” Bartholomy says that, instead of having to contact many separate entities, homeowners using EUC fill out a single application and receive a list of contractors that fit the requirements for all of the programs involved. He says that the program will help the in-home sales process because contractors could use the EUC website to show clients their financing options.
By the Numbers
Energy retrofits may get a boost from something called the Home Energy Score. Under the plan, a home energy audit would score a home on a scale of 1 to 10 and provide the homeowner with a list of recommended energy improvements and the associated cost savings estimates.
The plan is currently in a pilot phase with 10 testing locations throughout the country, including United Cooperative Services, a Cleburne, Texas, utility with an existing home energy audit program that completed nearly 2,000 assessments in 2010. In 2011, UCS plans to score more than 250 homes using the Home Energy Score tool. “I think energy usage is going to be a huge selling point going forward,” says Marty Haught, senior vice president, Communications & Public Relations. “We wanted to ... make sure our members are equipped to deal with high energy costs in the future.” UCS analysis has found that households completing an energy audit used 100 kilowatts less, on average, than the co-op’s overall membership.
Based on findings from the pilots, the Department of Energy will refine the program and plans to launch Home Energy Score nationally in late 2011.