Reassure your clients that you are an authentic and trustworthy business by getting everything in writing. The New York Times’ Real Estate Section informs homeowners that they should be fully aware of the parameters of the remodeling project and what it is expected to cost. Furthermore, as many homeowners are taken advantage of by shoddy contractors, this extra step can legitimize you in your community.
As the New York Times writes,
"Your contractor must be duly licensed and carry the appropriate insurance, as your board will require it."
The Times also spoke with general contractor, Jos Dugeon about what clients should be aware of:
"'If the contractor isn’t licensed and insured, then the client is courting disaster using them, regardless of the size of the job,' Mr. Dudgeon said. Even a task as small as screwing a cabinet into a wall could wreak havoc — a worker could mistakenly hit a water pipe, causing flooding.
A contract should also serve as a blueprint for what lies ahead. 'Maybe the biggest potential pitfall in renovation is mismanaged expectations,' said Paul Barnla, the founder of Artistic License Interiors, a contractor based in Brooklyn. Include a rider with the contract that details all the work to be done, down to the light fixtures, switches, outlet covers and brand of paint, although 'this may feel overwhelming at first,' Mr. Barnla said."