Maintaining a continual focus on the details from inception to completion of projects will help you gain completely satisfied clients on each and every job. You should have two goals: to limit unforeseen occurrences that can slow down a project and to minimize change orders. Make sure you:
- Are all on the same page: Subs, suppliers, employees, and clients need to see the big picture regarding scope of work and tasks to be completed. Everyone should know their part in the process before the first hammer comes out of a toolbelt.
- Set realistic expectations: Each step in the process should be evaluated, documented, monitored, measured, and achieved. Everyone should know what to expect—from how products are installed, to whose responsibility it is to perform a task, to ordering products in advance, to who will contact the client for potential service work post-project.
- Maintain control: For us, the design/build approach allows for all of the details to be performed under one roof. By the time construction begins, a complete design and construction proposal have been created with all the products selected in advance. This helps lead to an unencumbered construction process and timely project completions.
Satisfied clients lead to referrals, repeat business, and priceless word-of-mouth marketing. Focusing on the details allows us to continually follow through and keep integrity in all of our actions.